At a Glance
- Tasks: Convert calls into sales and maximise revenue through outbound campaigns.
- Company: Join Wildanet, a growing internet provider with a focus on inclusivity.
- Benefits: Enjoy flexible working, training, and a range of employee perks.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real impact in sales while helping customers connect to superfast internet.
- Qualifications: Strong sales experience and basic IT knowledge required.
The predicted salary is between 26227 - 28500 £ per year.
Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice.
Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.
Benefits:
- Company Pension
- Employee Assistance Programme for you and your family
- Eyecare Vouchers
- Flexible Working
- Bespoke Training & Development Plan
- Spontaneous Awards
- Enhanced Sick, Family leave and Statutory Leave
- Flu Jabs
- Death in Service Benefit
- Paid leave for charity support
- Complimentary tea and coffee in the office
- Attractive holiday package
- Free Broadband (after probation has been passed)
- Access to generous discounts hub Wildanet Rewards & Recognition Hub
Location: Liskeard Office
Salary: £26,227.50 - £28,500 per annum and commission (to be discussed at interview)
Role Purpose: The primary purpose of the New Business Agent is to convert call volume coming into Wildanet into sales, driving positive revenue and maximise sales opportunities, as well as making outbound calls using warm or cold lead data to convert and maximise sales to achieve targets. This will be Consumer B2C sales calling into the main Sales IVR.
Main Responsibilities: The New Business Agents will manage the inbound call volume and outbound call campaigns that have been allocated and convert leads that have come from pre-selling interest through our mass text customer campaigns. The successful candidates will maximise sales conversion and upsell and cross sell packages that match our customers’ needs and make successful outbound calling attempts to achieve individual targets.
Key Activities: While duties and responsibilities will vary, they typically include:
- Helping customers to make the move to Wildanet, making phone-based sales from Outbound cold calling as well as warmer outbound campaigns driven by the Sales & Marketing Team. This will include B2C and B2B.
- Helping customers find pre-contract solutions and processing sales via web chat.
- Ensure all orders are processed efficiently & effectively using Wildanet ordering system.
- Follow up with customers to ensure they are fully updated with order / installation progress.
- Work closely with other members of the Wildanet Team and transferring customers to right departments when required.
- Ensuring quality and compliance standards.
- Meeting and exceeding operational sales targets consistently.
- Demonstrating and enforcing company standards and brand value.
Essential Person Specification
Knowledge:
- Basic IT Knowledge, Internet, and Social Networking understanding
- Telecommunications experience (desirable)
Skills/Attributes:
- Must have strong sales experience and be passionate about sales, with a desire to exceed all sales targets set.
- Excellent computer skills, ability to multitask using multiple systems.
- Good telephone manner with an ability to build rapport quickly and effectively, on both warm and cold calls.
- Able to deal with different customer concerns, questions and objections ensuring that all interactions result in a positive experience for the customer regardless of the outcome of the contact.
- Desire to be proactive and create a positive experience for others.
- Customer / team centric aptitude.
- Basic MS Office knowledge.
- Ability to take on tasks and complete in a timely manner and deliver as expected.
Experience:
- Previous Sales experience
- Direct or In-Direct Experience of outbound calling based on cold data
Qualifications:
- Good level of education, including literacy and numeracy skills
Circumstances:
- Variable shift patterns on a rota basis - shift patterns include: 9am- 5pm & 11am – 7pm
- 1 in 4 weekend working will be required
- Hybrid working - minimum of 3 days in the Liskeard office
New Business Agent in Liskeard employer: Wildanet Ltd
Wildanet is an exceptional employer that prioritises equality and inclusivity, fostering a supportive work culture where employees are encouraged to develop their skills through bespoke training and development plans. Located in Liskeard, the company offers a range of benefits including flexible working, generous leave policies, and a vibrant team environment, making it an ideal place for those looking to build a rewarding career in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Agent in Liskeard
✨Tip Number 1
Get to know Wildanet! Research their values and services so you can show how your skills align with their mission. This will help you stand out during interviews and demonstrate that you're genuinely interested in the role.
✨Tip Number 2
Practice your sales pitch! Since the New Business Agent role is all about converting leads, prepare a few scenarios where you can showcase your sales techniques. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current or former Wildanet employees on LinkedIn. They might share insights about the company culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wildanet team and ready to contribute to their growth.
We think you need these skills to ace New Business Agent in Liskeard
Some tips for your application 🫡
Show Your Sales Passion:When you're writing your application, let your enthusiasm for sales shine through! We want to see how you can turn that passion into results, so share any relevant experiences that highlight your sales skills.
Tailor Your Application:Make sure to customise your application for the New Business Agent role. Highlight your experience with outbound calling and how you've successfully converted leads in the past. This will show us that you understand what we're looking for!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and skills that relate to the job. This makes it easier for us to see why you'd be a great fit!
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wildanet Ltd
✨Know Your Stuff
Before the interview, make sure you understand Wildanet's values and mission. Familiarise yourself with their services and how they stand out in the market. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their success.
✨Show Off Your Sales Skills
Prepare specific examples from your past sales experiences that highlight your ability to convert leads and exceed targets. Think about times when you turned a cold call into a sale or successfully upsold a product. This will give you a chance to showcase your skills and align them with what Wildanet is looking for.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Consider role-playing with a friend to get comfortable with articulating your thoughts. This will help you respond confidently and clearly during the actual interview, making a great impression on the hiring team.
✨Be Personable and Engaging
Since the role involves a lot of phone interaction, it's crucial to convey a friendly and approachable demeanour. Practice your telephone manner and focus on building rapport, even in the interview. Remember, they want someone who can connect with customers, so let your personality shine through!
