At a Glance
- Tasks: Deliver exceptional customer experiences and solve problems with empathy and professionalism.
- Company: Join Wildanet, a forward-thinking company dedicated to customer satisfaction.
- Benefits: Enjoy flexible working, training opportunities, and a range of employee perks.
- Other info: Hybrid working available, with a supportive team culture and growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: 3+ years in customer service and strong communication skills required.
The predicted salary is between 20500 - 21500 £ per year.
Role Purpose: As a Customer Care Agent and a key member of the customer care function, you will play a key role in ensuring that Wildanet offers an excellent customer experience that anticipates and addresses the customer's need and eliminates the need to contact Wildanet for help and support.
Responsibilities:
- The Customer Care Agent is responsible for delivering a best-in-class customer experience to our residential and business customers before and after installation.
- Wildanet Customer Care Agents provide polite, professional, and empathetic customer experiences to those who make any type of enquiry.
- Understand, respond to and address the needs of customers contacting Wildanet and provide appropriate solutions to the customer's needs within empowerment levels, using initiative and with empathy.
- Manage new and rearrange existing installation appointments effectively and efficiently to provide an excellent customer experience, balancing the preferences of the customer with the operational needs of the business.
- Proactively identify improvements to the customer's specific issue as well as to the overall customer experience.
- Maintain accurate records and data across Wildanet's systems.
- Facilitate customer feedback and reviews to support and improve Wildanet's reputation.
- Undertake tasks effectively and efficiently, meeting Wildanet's targets for productivity, service level and the 'cost to serve' each customer.
- Customer Care Agents should have a good understanding of all Wildanet product & services, as well as strong communication skills, to provide personalised solutions.
- Understand Devon and Cornwall market landscape and opportunities for the business to grow and succeed.
- Understand the challenges being faced and come with a good plan to tackle them.
- In-depth knowledge of the business's products & propositions as well as standard strategic, analytical, and marketing concepts.
Skills & Attributes:
- High proficiency in Microsoft and other relevant business tools & systems, to generate insight, reports and presentations for team members, peers and senior management.
- Self-motivated, ambitious, proactive and possessing a strong entrepreneurial spirit, adaptable to business growth fluctuations and able to work independently.
- Thrives in a fast-paced environment and works well under time pressure.
- Excellent attention to detail and the ability to multi-task.
- Customer centric with a strong customer service experience & be passionate about the customer experience, with a desire to exceed all customer service targets.
- High level of resilience.
- Ability to think creatively.
Experience:
- 3+ years of working experience in a customer service position within a fast-paced and dynamic business environment, preferably working in a customer service role.
- General level qualification, to include numeracy and literacy.
Salary: £24,578 - £25,500 per annum.
Equality & Inclusion: Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice.
Benefits:
- Company Pension / Employee Assistance Programme for you and your family
- Eyecare Vouchers
- Flexible Working
- Bespoke Training & Development Plan
- Spontaneous Awards
- Enhanced Sick, Family leave and Statutory Leave
- Flu Jabs
- Employee Share Options
- Death in Service Benefit
- Paid leave for charity support
- Complimentary tea and coffee in the office
- Attractive holiday package
- Free Broadband (after probation has been passed)
- Access to generous discounts hub Wildanet Rewards & Recognition Hub
Location: Liskeard Office, hybrid working will be available (minimum of 3 days in the office).
Job Status: Full time – closing soon.
Customer Care Agent in Liskeard employer: Wildanet Ltd
Wildanet is an exceptional employer that prioritises equality and inclusivity, fostering a supportive work culture where employees are encouraged to grow and develop their skills. With a range of benefits including flexible working, bespoke training plans, and generous leave policies, Wildanet not only values its team members but also invests in their well-being and career progression. Located in Liskeard, the hybrid working model allows for a balanced work-life integration, making it an attractive place for those seeking meaningful employment in a thriving local business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Agent in Liskeard
✨Tip Number 1
Get to know Wildanet inside out! Familiarise yourself with their products and services, as well as the customer care approach they value. This will help you tailor your conversations and show that you're genuinely interested in providing an excellent customer experience.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it's crucial to convey empathy and professionalism. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Be proactive! Think about potential improvements to the customer experience and come prepared with ideas during your interview. This shows that you’re not just looking to fill a role but are genuinely invested in enhancing Wildanet's service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Customer Care Agent in Liskeard
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Care Agent role. Highlight your experience in customer service and how it aligns with Wildanet's mission to provide an excellent customer experience. We want to see how you can bring your unique skills to our team!
Showcase Your Empathy:In your written application, demonstrate your ability to empathise with customers. Share examples of how you've handled customer inquiries or complaints in the past, showing that you understand their needs and can provide solutions. We value a customer-centric approach!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Wildanet family!
How to prepare for a job interview at Wildanet Ltd
✨Know Your Stuff
Make sure you have a solid understanding of Wildanet's products and services. Familiarise yourself with their customer care approach and think about how you can contribute to enhancing the customer experience. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Empathy is Key
As a Customer Care Agent, you'll need to demonstrate empathy during your interview. Think of examples from your past experiences where you've successfully handled customer queries with understanding and professionalism. This will highlight your ability to connect with customers and provide the support they need.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific situations where you've identified issues and implemented solutions. Wildanet values proactive problem-solving, so be ready to share how you've improved customer experiences in previous roles. This will showcase your initiative and creativity in tackling challenges.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to common customer inquiries or complaints. This will help you demonstrate your communication skills and ability to think on your feet, which are crucial for a Customer Care Agent at Wildanet.
