Regional Build Manager in Liskeard

Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice.

Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.

Benefits:

• Company Pension
• Employee Assistance Programme for you and your family
• Eyecare Vouchers
• Flexible Working
• Bespoke Training & Development Plan
• Spontaneous Awards
• Enhanced Sick, Family leave and Statutory Leave
• Flu Jabs
• Death in Service Benefit
• Paid leave for charity support
• Complimentary tea and coffee in the office
• Attractive holiday package
• Free Broadband (after probation has been passed)
• Access to generous discounts on Wildanet Rewards & Recognition Hub

Location: Liskeard Office and regular travel to sites throughout Cornwall and Devon.

Salary: £60,000 per annum and car allowance, dependent on experience.

Role Purpose:

The primary purpose of the role is to provide day-to-day leadership and management to the Regional build team and associated works within a defined footprint. The role will enhance Wildanet’s trading position and reputation through effectively managing all activities associated with building and deploying FTTP networks within designated areas ensuring health & safety adherence, quality, reporting and performance to plan, and compliance to current legislation and/or contractual requirements. The role holder will cultivate a ‘safety first’ high performance team culture so that our people work safely and flourish to deliver the best possible business and customer outcomes. Ultimately, this role will have a direct impact on the quality of our network build and our customer experience.

Main Responsibilities:

The role holder will be responsible for leading delivery of our fibre network build across their designated region. Providing leadership, the role holder will lead their respective team to deliver the plan and objectives set out per area. This will require the role holder to be responsible for establishing and managing strategic partnerships, setting direction and developing opportunities to improve efficiency, effectiveness and service through empowering and inspiring their operational field engineering team members. It is also expected that you will be responsible for the capture and delivery of critical business reporting, ensuring tracking to targets, identifying and managing risks (escalating as necessary) taking an evidence based approach and ensure the integrity of build data within the appropriate operating system. Building and maintaining collaborative relationships with internal stakeholders, external partners and customers is vital for optimal delivery and the future growth of this key workstream.

Key Activities:

• Managing activities associated with building & deploying FTTP networks in the Region (either with Wildanet resource or external contractors)
• Working closely with all stakeholders to deliver compliance that meets Openreach and Local Authorities requirements
• Monitoring the delivery and performance of work orders in line with contract SLA’s and Wildanet quality standards (NEC3, CEMAR)
• Ensuring productivity is maintained to a high level
• Attending regular meetings with stakeholders & company representatives
• Onsite Coaching of teams to ensure compliance
• Dealing with day-to-day issues and problem solving on all activities
• Developing a high-performance centric culture, with commercial focus in delivering business targets
• Ensuring that sufficient team capacity exists to underpin customer commitments and stakeholder requirements, including succession planning for key roles within the team
• Creating a safe working environment with a zero-harm culture, ensuring teams are trained as appropriate and sufficient governance in place to ensure all health and safety checks are completed within required timescale and quality
• Leading, empowering, engaging, and motivating your people to be the best that they can be.
• Ensuring that all Wildanet people processes are discharged fully within your team, including but not limited to disputes resolution, attendance management and welfare concerns.
• Ensuring communication is two way, frequent and meaningful throughout the team, to ensure all colleagues are connected to the Wildanet strategy
• Managing and protection of the contract by building and maintaining excellent relationships with key stakeholders
• Monitoring, reporting and escalation of issues within region with recovery plans in place to minimise any adverse effect.
• Provide accurate weekly reporting on progress, risks encountered and/or forecasted, attend risk meetings and complete the risk register.

Essential Person Specification:

Knowledge:

• Understanding of the New Roads & Streetworks Act 1991(NRSWA)
• Experience and working knowledge of CDM Regulations
• Excellent technical understanding of telecoms fibre optic networks
• Intermediate to Advanced knowledge of Excel
• Good knowledge and experience of the Microsoft Office 365 suite

Skills/Attributes:

• Commercially aware with performance leadership techniques that deliver sustainable growth and addressing behavioural and compliance issues following our process and procedure
• Excellent presentation skills and ability to present to senior management, clients and stakeholders
• Results driven with a focus on operational rigour and integrity
• Conflict Resolution skills
• Self-Motivated
• Eye for Detail
• Excellent time management; with experience in managing multiple tasks to time-critical deadlines
• Ability to work under pressure, to deadlines and on multiple workstreams
• Good interpersonal and influencing skills.

Experience:

• At least 4 years’ experience in an infrastructure sector e.g., construction, telecoms
• At least 3 years’ experience in similar area management role and line management responsibility
• Working knowledge of NEC3 and CEMAR
• Demonstrable experience successfully managing significant projects / programmes
• Leading and providing health and safety agenda, providing guidance including but not limited to CDM

Qualifications:

• IOSH Managing Safety
• SMSTS (desirable)
• Street Works Qualification – Supervisor Module LA and S1 (desirable)

Circumstances:

Liskeard office and on site working throughout the Southwest, this role will require the individual to work to deadlines and there will be periods of intense pressure.