At a Glance
- Tasks: Manage resource scheduling and support the Provisioning team for optimal efficiency.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to innovative solutions.
- Why this job: Be a key player in enhancing operational processes and making a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
The predicted salary is between 36000 - 60000 £ per year.
Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice.
Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.
Wildanet,building careers from the Southwest to anywhere.
Job Title
Engineering Coordinator
Benefits
Company Pension/ Employee Assistance Programme for you and your family/ Eyecare Vouchers/ Flexible Working / Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed)/ Access to generous discounts on Wildanet Rewards & Recognition Hub
Location
Liskeard Office
Salary
£26,227.50 - £27,500 DOE per annum
Role Purpose
As an Engineering Coordinator, your primary purpose is to ensure seamless support to the Provisioning team by efficiently managing resource scheduling for both internal and external stakeholders. Your role is pivotal in optimizing operational efficiency and delivering a superior customer experience throughout the provisioning process.
Main Responsibilities
- Overall responsibility for ensuring that engineering installation key performance indicators are delivered, through effective deployment of engineering resources ensuring daily opportunities are maximised
- Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders
- Maintain accurate records for customer appointment schedules, success rates and customer interactions.
- Generate regular reports on key performance metrics, such as appointment adherence and queue turnaround time.
- Continuously identify opportunities to streamline operational processes and enhance productivity.
- Act as a frontline liaison between the organisation and engineering resource, ensuring a positive and seamless experience throughout the provisioning journey
- Collaborate with cross-functional teams to implement improvements and best practices, driving efficiency and effectiveness in the Provisioning team
Key Activities
While duties and responsibilities will vary, they typically include:
- Scheduling of Engineering Resource to include installations and maintenance truck rolls
- Interaction with internal engineers and external contractors
- Maintenance of databases, ensuring accuracy of information recorded
- Maintaining an efficient workforce
- Accurate record keeping and detailed updatesProvide the Provisioning Engineering Manager with regular reports and work stack analysis to enable them to meet the requirements of their own role
- Provide overflow support for customer liaison work as required
- Working collaboratively with key stakeholders (internal and external) with shared accountability for delivering a right first time customer experience
Essential Person Specification
Knowledge
- Knowledge of Microsoft Office, including Excel, Word and PowerPoint
- Understanding of logistics and geo-mapping of engineering capabilities to engineering activities
- Knowledge of CRM databases such as MS Dynamics/Skedulo.
- Demonstrable understanding of the skills required for complex external and internal (overhead and underground) FTTP network installations (Desirable)
Skills/Attributes
- Attention to detail
- Organisational skills
- Resilience
- Ability to work to deadlines and adhere to SLAs
- IT Literate
- Ability to manage multiple workstreams and prioritise work stack
- Experience in Telecommunications field operations (Desirable)
- Some functional knowledge of internet-based networking (Desirable)
- Exposure to the telecommunications Industry (Desirable)
- Project Coordination/Management experience (Desirable)
Experience
- Experience of a fast-paced utility-based delivery environment.
- Experience in a cross-functional team orientated environment.
- Experience with dealing with internal and external stakeholders such as build partners and customers.
Qualifications
- Good level of education, including literacy and numeracy skills
Circumstances
- Wildanet offers hybrid working for some office based roles for a maximum of 2 days a week, all colleagues are expected to attend the Liskeard Office for 3 days a week.
- There may be periods of extensive pressure to meet non-negotiable deadlines
- Travel to other offices occasionally as required
Engineering Coordinator in Liskeard employer: Wildanet Limited
As an Engineering Coordinator with us, you will thrive in a dynamic work environment that prioritises collaboration and innovation. We offer competitive benefits, a strong focus on employee development, and a culture that values your contributions, ensuring you have the tools and support needed to excel in your role. Located in a vibrant area, our company provides unique opportunities for professional growth while fostering a positive atmosphere that encourages teamwork and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Coordinator in Liskeard
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Wildanet Limited, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Engineering Coordinator in Liskeard
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Wildanet Limited specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Wildanet Limited
✨Know Your Manufacturing Processes
Before you walk into the interview with Wildanet Limited, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Wildanet Limited value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
