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- Tasks: Manage resource scheduling and support the Provisioning team for optimal efficiency.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be a key player in enhancing operational processes and making a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Collaborate with diverse teams and contribute to innovative solutions.
The predicted salary is between 36000 - 60000 £ per year.
Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet\’s work and are supported by appropriate employment policies, procedures and good practice.
Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.
Wildanet,building careers from the Southwest to anywhere.
Job Title
Engineering Coordinator
Benefits
Company Pension/ Employee Assistance Programme for you and your family/ Eyecare Vouchers/ Flexible Working / Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed)/ Access to generous discounts on Wildanet Rewards & Recognition Hub
Location
Liskeard Office
Salary
£26,227.50 – £27,500 DOE per annum
Role Purpose
As an Engineering Coordinator, your primary purpose is to ensure seamless support to the Provisioning team by efficiently managing resource scheduling for both internal and external stakeholders. Your role is pivotal in optimizing operational efficiency and delivering a superior customer experience throughout the provisioning process.
Main Responsibilities
- Overall responsibility for ensuring that engineering installation key performance indicators are delivered, through effective deployment of engineering resources ensuring daily opportunities are maximised
- Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders
- Maintain accurate records for customer appointment schedules, success rates and customer interactions.
- Generate regular reports on key performance metrics, such as appointment adherence and queue turnaround time.
- Continuously identify opportunities to streamline operational processes and enhance productivity.
- Act as a frontline liaison between the organisation and engineering resource, ensuring a positive and seamless experience throughout the provisioning journey
- Collaborate with cross-functional teams to implement improvements and best practices, driving efficiency and effectiveness in the Provisioning team
Key Activities
While duties and responsibilities will vary, they typically include:
- Scheduling of Engineering Resource to include installations and maintenance truck rolls
- Interaction with internal engineers and external contractors
- Maintenance of databases, ensuring accuracy of information recorded
- Maintaining an efficient workforce
- Accurate record keeping and detailed updatesProvide the Provisioning Engineering Manager with regular reports and work stack analysis to enable them to meet the requirements of their own role
- Provide overflow support for customer liaison work as required
- Working collaboratively with key stakeholders (internal and external) with shared accountability for delivering a right first time customer experience
Essential Person Specification
Knowledge
- Knowledge of Microsoft Office, including Excel, Word and PowerPoint
- Understanding of logistics and geo-mapping of engineering capabilities to engineering activities
- Knowledge of CRM databases such as MS Dynamics/Skedulo.
- Demonstrable understanding of the skills required for complex external and internal (overhead and underground) FTTP network installations (Desirable)
Skills/Attributes
- Attention to detail
- Organisational skills
- Resilience
- Ability to work to deadlines and adhere to SLAs
- IT Literate
- Ability to manage multiple workstreams and prioritise work stack
- Experience in Telecommunications field operations (Desirable)
- Some functional knowledge of internet-based networking (Desirable)
- Exposure to the telecommunications Industry (Desirable)
- Project Coordination/Management experience (Desirable)
Experience
- Experience of a fast-paced utility-based delivery environment.
- Experience in a cross-functional team orientated environment.
- Experience with dealing with internal and external stakeholders such as build partners and customers.
Qualifications
- Good level of education, including literacy and numeracy skills
Circumstances
- Wildanet offers hybrid working for some office based roles for a maximum of 2 days a week, all colleagues are expected to attend the Liskeard Office for 3 days a week.
- There may be periods of extensive pressure to meet non-negotiable deadlines
- Travel to other offices occasionally as required
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Engineering Coordinator employer: Wildanet Limited
Contact Detail:
Wildanet Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Coordinator
✨Tip Number 1
Familiarise yourself with resource scheduling tools like Skedulo and Dynamics 365. Understanding how these platforms work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your data analysis skills, especially in generating reports on key performance metrics. Being able to demonstrate your ability to track and improve performance will make you stand out as a candidate who can drive operational efficiency.
✨Tip Number 3
Network with professionals in the engineering and provisioning sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals, which can significantly boost your chances of landing the job with us.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved processes or enhanced customer experiences in previous roles. We love candidates who can showcase their problem-solving skills and their impact on team efficiency.
We think you need these skills to ace Engineering Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Engineering Coordinator role. Focus on your resource scheduling abilities, experience with performance metrics, and any familiarity with tools like Skedulo and Dynamics 365.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background makes you a perfect fit. Mention specific examples of how you've optimised operational efficiency or improved customer experiences in previous roles.
Highlight Key Performance Indicators: When detailing your past experiences, emphasise your ability to meet key performance indicators. Use quantifiable achievements to demonstrate your impact, such as improvements in appointment adherence or customer satisfaction rates.
Showcase Collaboration Skills: Since the role involves working with cross-functional teams, include examples of successful collaborations in your application. Highlight how you’ve implemented improvements or best practices in previous positions to drive efficiency.
How to prepare for a job interview at Wildanet Limited
✨Understand the Role
Make sure you have a clear understanding of the Engineering Coordinator role. Familiarise yourself with key responsibilities such as resource scheduling and performance metrics. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Organisational Skills
Since the role involves managing schedules and resources, be prepared to discuss your organisational skills. Share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle scheduling conflicts or improve operational processes. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Communication Skills
As a liaison between various stakeholders, strong communication skills are essential. Be ready to provide examples of how you've effectively communicated with different teams or clients in previous roles, ensuring a seamless experience.