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For Companies At a Glance
- Tasks: Engage with customers, manage bookings, and build relationships with care homes.
- Company: Join Wild Science, a growing team bringing joy through animals and science workshops.
- Benefits: Full training, friendly team, clear career progression, and a positive work environment.
- Other info: No experience needed; we value potential and personality over polished CVs.
- Why this job: Kickstart your career in a fun role that makes people's days better.
- Qualifications: Friendly attitude, reliability, curiosity, and basic computer skills.
The predicted salary is between 12 - 12 £ per hour.
Location: Beckenham, BR3 (office-based)
Salary: National Minimum Wage to start (rate depends on age), with clear progression as you grow into the role
Hours: Full time, Monday to Friday, 9:00 to 16:30
Contract: Permanent
About us
We are Wild Science. We bring animals and hands-on science workshops to schools, nurseries, care homes and birthday parties right across the UK. When we turn up, the day gets better. That's the whole business. We are small, we are growing fast, and we are looking for the next person to join the team in our Beckenham office.
About the role
This is a proper foot-in-the-door role for someone who wants to learn how a real business actually runs. You won't be making the tea. You'll be talking to customers, owning a customer list, and helping us turn enquiries into bookings.
A typical day:
- Answering the phone to customers booking parties and workshops.
- Replying to enquiries that come in by email.
- Owning our care home accounts.
- Helping keep the diary full.
- General office support for the rest of the team.
Who we are looking for
Honestly, we are looking for potential more than experience. We will teach you everything you need to know. What we cannot teach is who you are. We need someone who:
- Is genuinely friendly on the phone.
- Is comfortable picking up the phone to make calls, not just answer them.
- Is reliable.
- Wants to learn how this all works.
- Can use a computer well enough to type an email and learn a new booking system.
What you get
- Full training from day one.
- A friendly team.
- Real progression.
- A business you can actually feel good about working for.
How to apply
Send us a short message telling us about yourself and why this role appeals to you. You do not need a polished CV. We're far more interested in who you are than what's on paper.
Email: directors@wsonline.co.uk
Trainee Account Coordinator (Phones, Diary & Customer Accounts) employer: Wild Science Ltd
Contact Detail:
Wild Science Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Account Coordinator (Phones, Diary & Customer Accounts)
✨Tip Number 1
Get to know the company before your interview! Check out Wild Science's website and social media. Understanding their mission and values will help you connect with them during your chat.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, try role-playing with a friend. This will help you sound warm and friendly, just like they want.
✨Tip Number 3
Show your curiosity! Prepare some questions about the role or the company. It shows you're eager to learn and genuinely interested in what they do.
✨Tip Number 4
Apply through our website! It's the best way to get noticed. Plus, we love seeing your personality shine through in your message, so don’t hold back!
We think you need these skills to ace Trainee Account Coordinator (Phones, Diary & Customer Accounts)
Some tips for your application 🫡
Be Yourself: When you write to us, let your personality shine through! We want to know who you are, so don’t be afraid to share your story and what makes you tick.
Keep It Simple: No need for a fancy CV or over-the-top language. Just a short message about why this role excites you will do the trick. We’re all about genuine connections!
Show Your Curiosity: We love a curious mind! If there’s something you’ve learned or a challenge you’ve tackled, mention it. It shows us you’re eager to grow and learn with us.
Apply Through Our Website: Make sure to send your application via our website. It helps us keep everything organised and ensures we see your message right away!
How to prepare for a job interview at Wild Science Ltd
✨Show Your Friendly Side
Since the role involves talking to customers, it's crucial to convey warmth and friendliness during your interview. Practice smiling while you speak, as it can be heard through the phone. Think about how you can demonstrate your genuine interest in helping others.
✨Prepare for Customer Scenarios
Anticipate questions related to customer interactions. Consider how you would handle different scenarios, like a customer with a complaint or someone looking for specific information. This will show that you're ready to take on the responsibilities of the role.
✨Demonstrate Your Curiosity
The company values curiosity and a willingness to learn. Prepare some thoughtful questions about the role and the business. This not only shows your interest but also helps you understand how you can grow within the company.
✨Highlight Your Reliability
Reliability is key for this position. Be ready to share examples from your past where you've demonstrated dependability, whether in school, volunteering, or any other commitments. This will reassure them that you can be trusted to manage customer accounts effectively.