At a Glance
- Tasks: Lead and develop a team of technicians while driving service performance across South London & the South East.
- Company: Join a dynamic service division focused on excellence in hospitality and building services.
- Benefits: Enjoy a company vehicle, 25 days holiday, pension, and private medical insurance.
- Other info: Field-based role with opportunities for hands-on leadership and team development.
- Why this job: Make a real impact by leading a talented team and ensuring top-notch service delivery.
- Qualifications: 5+ years in field service/engineering with strong leadership and technical skills.
The predicted salary is between 45000 - 55000 £ per year.
We're seeking an experienced people leader with a strong technical background to join our client's Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed from a hands-on engineering or technical role into managing and developing field-based teams, ideally within hospitality, building services, or fixtures/fittings environments.
The Role
Covering South London & the South East, you'll lead a team of Installation & Service Technicians, driving service performance, team development, and operational standards across your region. This is a field-based role involving regular site visits and hands-on leadership.
Key Responsibilities
- Lead, coach, and develop a mobile team of technicians
- Drive regional performance and service delivery
- Conduct 1:1s, reviews, and on-site support
- Manage performance, training, and development
- Ensure high standards of customer service and quality
About You
- Background in field service/engineering (5+ years hands-on)
- Experience managing remote or field-based teams
- Strong leadership and coaching skills
- Experience in hospitality, building services, or similar
- Solid technical knowledge (electrical/mechanical preferred)
Package
- Company vehicle + fuel card
- 25 days holiday + bank holidays
- Pension, life assurance & private medical
The ideal location for this role would be south of the river, Guildford, Surrey or Kent.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Operations Manager (Regional) in Swanley employer: Wild Recruitment
Join a dynamic and supportive work environment where your leadership skills will thrive as you manage a dedicated team of technicians across South London and the South East. With a strong focus on employee development, we offer comprehensive training opportunities, a competitive benefits package including a company vehicle, and a commitment to maintaining high standards of service and quality. Our culture promotes collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment in the hospitality and building services sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Regional) in Swanley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wild Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wild Recruitment
Don't be shy about reaching out to Wild Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager (Regional) in Swanley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wild Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wild Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
