At a Glance
- Tasks: Lead and inspire a team of technicians to deliver top-notch service in hospitality.
- Company: Market-leading service provider in the commercial equipment sector.
- Benefits: Competitive salary, career development, and hands-on leadership opportunities.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in service or engineering roles with leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
We're working with a market-leading service provider within the commercial equipment sector, supporting high-profile hospitality and food service environments across the UK. They are now looking to appoint a Regional Service Operations Manager to lead and develop a team of field-based Service & Installation Technicians across South London & the South East. This role is suited to someone who has progressed from a hands-on service or engineering role into leadership, with experience in fast-paced, customer-driven environments such as hospitality, catering equipment, or facilities services.
The Role
You'll take full ownership of regional service delivery, leading a team of mobile technicians to ensure outstanding customer experience, rapid response times, and high-quality technical standards. This is a hands-on leadership role, where you'll regularly be out in the field supporting your team, engaging with customers, and driving performance.
What You'll Be Doing
- Leading, coaching, and motivating a team of field-based Service & Installation Technicians
- Driving service performance, productivity, and first-time fix rates
- Supporting engineers on-site and acting as the escalation point for key customer issues
- Embedding a strong customer-first culture across your region
- Conducting regular 1:1s, performance reviews, and development plans
- Ensuring high standards of service delivery within a fast-paced, reactive environment
Field Service Manager in Surrey employer: Wild Recruitment
As a leading service provider in the commercial equipment sector, our company offers an exceptional work environment that prioritises employee growth and development. With a strong focus on customer satisfaction and a collaborative team culture, we empower our Field Service Managers to lead with confidence while providing hands-on support to their teams. Located in South London & the South East, we provide unique opportunities for career advancement in a dynamic and fast-paced industry, making us an attractive employer for those seeking meaningful and rewarding employment.
