At a Glance
- Tasks: Manage busy phone lines, book appointments, and support patient care.
- Company: Friendly GP practice in Portsmouth with a fast-paced environment.
- Benefits: Competitive pay, part-time hours, and a supportive team.
- Other info: Great opportunity to develop skills in a healthcare setting.
- Why this job: Be the first point of contact for patients and make a real difference.
- Qualifications: Experience in telephone customer service and a professional manner.
Part-Time (26 hours) Permanent | Busy GP Practice | Portsmouth 12.92 p/h increasing after successful probation period.
We are looking for an experienced, confident Receptionist to join our friendly and fast-paced GP practice. This is a key front-facing role where excellent telephone manner and patient care are at the heart of what you do. You will be the first point of contact for patients, both over the phone and in person, so we are keen to hear from individuals who thrive in busy environments and take pride in delivering a calm, professional service.
This role would suit someone with a solid background in telephone-based customer service who is confident managing high call volumes and handling enquiries with empathy and efficiency.
Working hours (26 hours per week):
- Monday: Non-working day
- Tuesday: 13:00 to 18:30
- Wednesday: 08:00 to 18:30
- Thursday: 08:00 to 18:00
- Friday: 08:00 to 14:00
What you will be doing:
- Managing a busy telephone line, booking appointments and handling patient queries
- Welcoming patients and supporting the smooth running of reception
- Working closely with clinicians and the wider team to ensure excellent patient care
- Keeping accurate records and maintaining confidentiality at all times
What we are looking for:
- Strong experience in telephone customer service
- A confident, professional and reassuring manner
- The ability to stay organised and focused in a busy setting
Receptionist in Portsmouth employer: Wild Recruitment
Join our dynamic GP practice in Portsmouth, where we prioritise patient care and foster a supportive work environment. As a Medical Receptionist, you'll benefit from flexible part-time hours, competitive pay with opportunities for increases post-probation, and the chance to grow within a dedicated team that values your contributions. Experience a fulfilling role that not only enhances your skills but also allows you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Portsmouth
✨Tip Number 1
Make sure to research the GP practice before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since this role involves managing a busy phone line, it’s crucial to demonstrate a confident and friendly telephone manner during your interview. Role-play with a friend if you can!
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to handle high call volumes and patient queries with empathy. This will highlight your suitability for the fast-paced environment of a GP practice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining our team at StudySmarter.
We think you need these skills to ace Receptionist in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in telephone customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our busy GP practice!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about patient care and how your background makes you the perfect fit for our team. Let us know what excites you about working with us!
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients, make sure to demonstrate your excellent telephone manner and ability to handle enquiries with empathy. We love seeing candidates who can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wild Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Medical Receptionist. Familiarise yourself with managing busy telephone lines, booking appointments, and handling patient queries. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about patient care, be prepared to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you managed high call volumes or dealt with difficult enquiries, showcasing your empathy and efficiency.
✨Practice Your Telephone Manner
As you'll be the first point of contact for patients, it's crucial to have a confident and professional telephone manner. Consider doing mock phone calls with a friend to practice your tone and clarity. This will help you feel more at ease during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as how they handle busy periods or what support they provide for new staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
