At a Glance
- Tasks: Lead and develop a team of technicians while driving service performance across South London & the South East.
- Company: Join a dynamic company focused on excellence in service delivery and team development.
- Benefits: Enjoy a company vehicle, 25 days holiday, pension, and private medical insurance.
- Other info: Ideal for those based in Guildford, Surrey or Kent, with excellent career growth opportunities.
- Why this job: Make a real impact by leading a talented team in a hands-on role.
- Qualifications: 5+ years in field service/engineering with strong leadership and technical skills.
We're seeking an experienced people leader with a strong technical background to join our client's Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed from a hands-on engineering or technical role into managing and developing field-based teams, ideally within hospitality, building services, or fixtures/fittings environments.
The Role
- Covering South London & the South East, you'll lead a team of Installation & Service Technicians, driving service performance, team development, and operational standards across your region.
- This is a field-based role involving regular site visits and hands-on leadership.
Key Responsibilities
- Lead, coach, and develop a mobile team of technicians
- Drive regional performance and service delivery
- Conduct 1:1s, reviews, and on-site support
- Manage performance, training, and development
- Ensure high standards of customer service and quality
About You
- Background in field service/engineering (5+ years hands-on)
- Experience managing remote or field-based teams
- Strong leadership and coaching skills
- Experience in hospitality, building services, or similar
- Solid technical knowledge (electrical/mechanical preferred)
Package
- Company vehicle + fuel card
- 25 days holiday + bank holidays
- Pension, life assurance & private medical
The ideal location for this role would be south of the river, Guildford, Surrey or Kent.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Operations Manager (Regional) employer: Wild Recruitment
As a leading employer in the hospitality and building services sector, our client offers a dynamic work environment that fosters professional growth and development. With a strong emphasis on team collaboration and hands-on leadership, employees benefit from comprehensive training opportunities, competitive packages including a company vehicle, and a supportive culture that prioritises high standards of service and quality. Located in the vibrant regions of South London, Guildford, and Kent, this role provides the perfect blend of field-based work and community engagement, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Regional)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in hospitality or building services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, share specific examples of how you've successfully managed teams and improved performance. We want to see your hands-on experience shine through!
✨Tip Number 3
Prepare for those interviews by researching the company and its culture. Tailor your answers to reflect how your background in engineering and team management aligns with their values and goals. We love seeing candidates who are genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team and make a difference in the field.
We think you need these skills to ace Operations Manager (Regional)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience and technical background, especially in field service or engineering.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved service performance in previous roles.
Showcase Your Technical Skills:Since we're looking for someone with a solid technical background, don't shy away from detailing your electrical or mechanical knowledge. This will help us see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Wild Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially in electrical and mechanical areas. Be ready to discuss how your hands-on experience has shaped your leadership style and how it can benefit the team you'll be managing.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed field-based teams in the past. Think about specific challenges you've faced and how you overcame them, as well as how you fostered a positive team environment.
✨Understand the Company Culture
Research the company’s values and culture, especially in the hospitality or building services sectors. Be ready to explain how your personal values align with theirs and how you can contribute to maintaining high standards of customer service.
✨Plan for Site Visits
Since this role involves regular site visits, think about how you would approach these visits. Prepare to discuss your strategies for ensuring operational standards and performance during these on-site interactions with your team.
