At a Glance
- Tasks: Be the first point of contact for customers and manage enquiries across multiple channels.
- Company: Join a respected client in Milton Keynes with a focus on customer service excellence.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for overtime.
- Other info: Flexible hours and a supportive team atmosphere await you!
- Why this job: Kickstart your career in a dynamic environment with potential for permanent placement.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Contact Centre Customer Advisor
We are seeking an experienced Contact Centre Customer Advisor to join our highly respected and desirable client based in Milton Keynes.
This is an excellent opportunity for a customer-focused individual looking for a long-term career opportunity with potential for a permanent position.
The Role
You will be the first point of contact for customers, managing enquiries via phone, email, live chat and social media.
Working as part of a busy customer service team, you'll provide accurate information, resolve queries efficiently and deliver an exceptional customer experience.
Key Responsibilities
Manage multi-channel customer enquiries.
Resolve queries or escalate where required.
Maintain accurate records using Microsoft Dynamics.
Support customers with enquiries relating to their current account.
Meet service level agreements and quality standards.
Work collaboratively with internal teams to deliver excellent service.
Working Hours
Week 1: 8:30am - 4:30pm Week 2: 9:30am - 5:30pm Flexibility required to work occasional shifts between 6:00am and 6:00pm during busy periods.
Overtime available.
Hybrid - 3 days in the office and 2 days work from home About You
Previous contact centre or customer service experience.
Excellent communication skills.
Strong IT skills, including Microsoft Office and CRM systems.
Experience handling phone, email, live chat and social media enquiries.
Ability to work under pressure and manage priorities effectively.
Team player with a proactive approach.
Apply today for an immediate start!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.
Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Contact Centre Customer Advisor in Milton Keynes employer: Wild Recruitment
Wild Recruitment offers a dynamic work environment where employees are valued and encouraged to grow. As an Accounts Payable Assistant, you will benefit from a supportive team culture that prioritises collaboration and professional development, all while working in the vibrant setting of England. With a focus on employee well-being and a commitment to excellence, this role provides a meaningful opportunity to contribute to the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Customer Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wild Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wild Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Customer Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wild Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Wild Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wild Recruitment!
How to prepare for a job interview at Wild Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
