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- Tasks: Lead and develop a team of technicians in delivering top-notch service.
- Company: Join a dynamic service division supporting the hospitality industry.
- Benefits: Enjoy a competitive salary, company vehicle, and generous holiday allowance.
- Why this job: Make a real impact by improving service delivery and leading a passionate team.
- Qualifications: 3-4 years field service experience and proven leadership skills required.
- Other info: Remote role with opportunities for growth and development.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a people leader with a strong technical background to join our client's Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed through hands-on technical work in the field, for example as a technician or engineer, and has since gained experience leading and developing field-based teams. The service operation supports a wide variety of customers in the hospitality industry. Continuous improvement of their service offering is central to growth, making this a key leadership role within the organisation.
About the Role
Covering South London and the South East, the Regional Operations Manager will lead, coach and develop a regional team of Installation & Service Technicians with varied experience levels. Working alongside four other Regional Operations Managers and supporting customers across all market sectors, you will play a vital part in delivering operational excellence across a region. This role is highly people-focused, requiring strong leadership, organisation, and the ability to bring out the best in a remote, geographically spread team.
What You'll Be Responsible For:
- Taking ownership of service delivery targets and regional performance
- Providing constructive coaching, mentoring and performance management
- Giving timely feedback, both 1:1 and in group settings
- Supporting team members through challenges, development needs and changes in process
- Assessing technicians on technical ability, customer interaction and commercial awareness
- Ensuring effective daily debriefing and job follow-up
- Identifying training needs and ensuring all technicians have the tools, resources and skills required
- Contributing to workforce planning, grading evaluations and development plans
- Maintaining high standards of customer service and promoting a culture of continuous improvement
What We're Looking For:
Essential Experience & Skills:
- 3-4 years field service experience as a hands-on service technician
- Proven experience leading or supervising a team of field service technicians
- Ability to coach, manage performance and motivate individuals working independently
- Strong electrical and technical background
- Excellent diagnostic, troubleshooting and repair skills
- Clear and confident written and verbal communication
- Strong organisational, analytical and problem-solving capabilities
- Comfortable using mobile technology, apps and computer systems
- Ability to learn new systems quickly and help others do the same
This is a remote role with onsite visits required. Ideally you will be based in Kent, Surrey, Sussex or the surrounding area.
Hours & Benefits:
- 40 hours per week, Monday to Friday, some weekend work required
- Company vehicle (private use permitted) + fuel card
- 25 days holiday plus bank holidays (increasing with service)
- Pension & Life Assurance
- Private Medical Cover
- Employee assistance programme and discount scheme
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Field Service Manager in Lenham employer: Wild Recruitment
Contact Detail:
Wild Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Lenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their service delivery targets and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've coached and developed teams in the past. This will demonstrate that you’re not just a technical whiz but also a people leader who can drive performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity.
We think you need these skills to ace Field Service Manager in Lenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Manager role. Highlight your technical background and any leadership experience you've had, especially in field service settings.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in previous positions. Make it personal and engaging!
Showcase Your Communication Skills: Since this role requires clear communication, ensure your application is well-written and free of errors. Use concise language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wild Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge before the interview. Since this role requires a strong electrical and technical background, be prepared to discuss your hands-on experience as a technician or engineer. Think of specific examples where you've solved problems or improved processes.
✨Showcase Your Leadership Skills
This position is all about leading and developing a team, so be ready to share your experiences in coaching and mentoring others. Highlight instances where you've motivated a team or helped someone overcome challenges. It’s all about demonstrating that you can bring out the best in your team!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially related to service delivery and team performance. Think through scenarios where you had to assess technicians' abilities or manage performance issues, and be ready to explain your thought process and actions.
✨Emphasise Continuous Improvement
Since the role focuses on enhancing service offerings, be prepared to discuss how you've contributed to continuous improvement in past roles. Share examples of how you've identified training needs or implemented new processes that led to better customer service or operational efficiency.