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- Tasks: Provide technical support and resolve complex issues for clients and teams.
- Company: Join a dynamic team at Wild Recruitment in Havant.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Why this job: Make a real difference by helping clients with innovative product solutions.
- Qualifications: 2+ years in design, SolidWorks experience, and strong attention to detail.
- Other info: 6-month contract with opportunities for growth in a collaborative setting.
The predicted salary is between 28800 - 48000 £ per year.
Wild Recruitment are seeking a dedicated and technically skilled Product Support Engineer to join our client. The successful candidate will provide comprehensive technical assistance to clients and internal teams. The position is suitable for individuals passionate about delivering exceptional support and resolving complex technical issues efficiently.
Duties:
- Incorporate simple design changes to in-service products, primarily like-for-like material changes due to obsolescence.
- Track upcoming and in-progress changes on master tracker.
- Work with existing product support engineers to identify acceptable solutions to obsolescence or material availability issues.
- Update customers on design progress and seek customer approvals of changes.
- Modify bills of materials (BOMS) on Inventory management system.
- Issue engineering change notices and monitor/chase to completion.
- Modify technical documentation to record changes made to designs.
- Collaborate with operations (production and purchasing) on point of embodiment plans.
- Attend operations stand-up meetings and log any new change requests for triage and planning.
Key Skills:
- Organised and thorough approach to workload and backlog planning.
- Dealing with changes in priorities and escalating priority clashes.
- Ability to collaborate with customers productively and reliably.
- Ability to interact with staff members at all levels within the business.
- High attention to detail.
- Good understanding of an Engineering Office environment.
- Ability to modify SolidWorks models, assemblies and drawings.
- Ability to create technical drawings.
- Familiarisation with configuration management.
Essential Criteria:
- 2 years minimum experience in a design environment.
- Design experience of products and assemblies.
- Solidworks experience or similar.
Desirable Criteria:
- Experience with 2D CAD packages preferable.
- Understanding of configuration management.
- Change management configuration background, worked in aerospace.
Hours: 8.00am - 4:45pm Mon to Thur. 8.00am - 12:30pm Friday
Duration: 6 month contract
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Product Support Engineer, Havant employer: Wild Recruitment
Contact Detail:
Wild Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer, Havant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company you're eyeing. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to product support and engineering. We should also be ready to discuss how we’ve tackled technical challenges in the past. Confidence is key!
✨Tip Number 3
Show off your skills! If you have a portfolio of your SolidWorks designs or any relevant projects, bring it along. Visuals can make a strong impression and help us stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Product Support Engineer, Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in design environments and your SolidWorks skills. We want to see how your background aligns with the role of a Product Support Engineer, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional support and how you’ve tackled complex technical issues in the past. We love a good story that shows your problem-solving skills!
Show Off Your Attention to Detail: In this role, attention to detail is key. When you’re filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Wild Recruitment
✨Know Your Stuff
Make sure you brush up on your SolidWorks skills and any relevant design experience. Be ready to discuss specific projects you've worked on, especially those involving product modifications or technical documentation.
✨Show Your Organisational Skills
Since the role requires a thorough approach to workload and backlog planning, prepare examples of how you've managed competing priorities in the past. Highlight your ability to stay organised and keep track of changes effectively.
✨Collaboration is Key
This position involves working closely with both clients and internal teams. Think of instances where you've successfully collaborated with others to solve complex issues. Be ready to share how you communicate and build relationships across different levels of an organisation.
✨Attention to Detail Matters
Given the high attention to detail required for this role, be prepared to discuss how you ensure accuracy in your work. You might want to mention any processes you follow to double-check your designs or documentation before submission.
