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For Companies At a Glance
- Tasks: Provide technical support and resolve complex issues for clients and teams.
- Company: Join a dynamic team at a leading engineering firm.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by solving technical challenges and supporting innovation.
- Qualifications: 2+ years in design, SolidWorks experience, and strong attention to detail.
- Other info: Collaborative environment with potential for career advancement.
The predicted salary is between 28800 - 48000 £ per year.
Wild Recruitment are seeking a dedicated and technically skilled Product Support Engineer to join our client. The successful candidate will provide comprehensive technical assistance to clients and internal teams. The position is suitable for individuals passionate about delivering exceptional support and resolving complex technical issues efficiently.
Duties
- Incorporate simple design changes to in-service products, primarily like-for-like material changes due to obsolescence.
- Track upcoming and in-progress changes on master tracker.
- Work with existing product support engineers to identify acceptable solutions to obsolescence or material availability issues.
- Update customers on design progress and seek customer approvals of changes.
- Modify bills of materials (BOMS) on Inventory management system.
- Issue engineering change notices and monitor/chase to completion.
- Modify technical documentation to record changes made to designs.
- Collaborate with operations (production and purchasing) on point of embodiment plans.
- Attend operations stand-up meetings and log any new change requests for triage and planning.
Key Skills
- Organised and thorough approach to workload and backlog planning.
- Dealing with changes in priorities and escalating priority clashes.
- Ability to collaborate with customers productively and reliably.
- Ability to interact with staff members at all levels within the business.
- High attention to detail.
- Good understanding of an Engineering Office environment.
- Ability to modify SolidWorks models, assemblies and drawings.
- Ability to create technical drawings.
- Familiarisation with configuration management.
Essential Criteria
- 2 years minimum experience in a design environment.
- Design experience of products and assemblies.
- Solidworks experience or similar.
Desirable Criteria
- Experience with 2D CAD packages preferable.
- Understanding of configuration management.
- Change management configuration background, worked in aerospace.
Hours
8.00am - 4:45pm Mon to Thur. 8.00am - 12:30pm Friday.
Duration
6 month contract.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Product Support Engineer in Havant employer: Wild Recruitment
Contact Detail:
Wild Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Havant
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to product support. We should also be ready to discuss our experience with SolidWorks and how we've tackled design challenges in the past.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of specific examples where we resolved complex issues efficiently, as this is key for a Product Support Engineer role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Product Support Engineer in Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in design environments and your SolidWorks skills. We want to see how your background aligns with the role of a Product Support Engineer, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional support and how you’ve tackled complex technical issues in the past. Let us know what makes you the perfect fit for our team.
Show Off Your Attention to Detail: In this role, attention to detail is key. When you submit your application, double-check for any typos or formatting issues. A polished application shows us that you take pride in your work and understand the importance of precision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Wild Recruitment
✨Know Your Stuff
Make sure you brush up on your SolidWorks skills and any relevant design experience. Be ready to discuss specific projects you've worked on, especially those involving product modifications or technical documentation.
✨Show Your Organisational Skills
Since the role requires a thorough approach to workload and backlog planning, prepare examples of how you've successfully managed competing priorities in the past. Highlight your ability to stay organised under pressure.
✨Collaboration is Key
This position involves working closely with both clients and internal teams. Think of instances where you've effectively collaborated with others to solve complex issues. Be ready to share how you communicate and build relationships across different levels of an organisation.
✨Attention to Detail Matters
Given the high attention to detail required for this role, be prepared to discuss how you ensure accuracy in your work. You might want to bring along examples of technical drawings or documentation you've created that showcase your meticulousness.
