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- Tasks: Lead and develop a team of technicians in the hospitality service sector.
- Company: Join a dynamic company focused on continuous improvement and operational excellence.
- Benefits: Enjoy a competitive salary, company vehicle, 25 days holiday, and private medical cover.
- Why this job: Make a real impact by coaching and mentoring a diverse team while driving service excellence.
- Qualifications: 3-4 years field service experience and proven leadership skills required.
- Other info: Remote role with onsite visits; great for those based in Kent, Surrey, or Sussex.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a people leader with a strong technical background to join our client's Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed through hands-on technical work in the field, for example as a technician or engineer, and has since gained experience leading and developing field-based teams. The service operation supports a wide variety of customers in the hospitality industry. Continuous improvement of their service offering is central to growth, making this a key leadership role within the organisation.
About the Role
Covering South London and the South East, the Regional Operations Manager will lead, coach and develop a regional team of Installation & Service Technicians with varied experience levels. Working alongside four other Regional Operations Managers and supporting customers across all market sectors, you will play a vital part in delivering operational excellence across a region. This role is highly people-focused, requiring strong leadership, organisation, and the ability to bring out the best in a remote, geographically spread team.
What You'll Be Responsible For
- Taking ownership of service delivery targets and regional performance
- Providing constructive coaching, mentoring and performance management
- Giving timely feedback, both 1:1 and in group settings
- Supporting team members through challenges, development needs and changes in process
- Assessing technicians on technical ability, customer interaction and commercial awareness
- Ensuring effective daily debriefing and job follow-up
- Identifying training needs and ensuring all technicians have the tools, resources and skills required
- Contributing to workforce planning, grading evaluations and development plans
- Maintaining high standards of customer service and promoting a culture of continuous improvement
What We're Looking For
Essential Experience & Skills
- 3-4 years field service experience as a hands-on service technician
- Proven experience leading or supervising a team of field service technicians
- Ability to coach, manage performance and motivate individuals working independently
- Strong electrical and technical background
- Excellent diagnostic, troubleshooting and repair skills
- Clear and confident written and verbal communication
- Strong organisational, analytical and problem-solving capabilities
- Comfortable using mobile technology, apps and computer systems
- Ability to learn new systems quickly and help others do the same
This is a remote role with onsite visits required. Ideally you will be based in Kent, Surrey, Sussex or the surrounding area.
Hours & Benefits
- 40 hours per week, Monday to Friday some weekend work required
- Company vehicle (private use permitted) + fuel card
- 25 days holiday plus bank holidays (increasing with service)
- Pension & Life Assurance
- Private Medical Cover
- Employee assistance programme and discount scheme
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Field Service Manager employer: Wild Recruitment
Contact Detail:
Wild Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their service offerings and think about how your experience as a technician or leader can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your leadership style and how you've developed teams in the past. The more comfortable you are talking about your experiences, the more confident you'll be in the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. Plus, it shows you’re genuinely keen on the opportunity!
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Manager role. Highlight your technical background and any leadership experience you've had, especially in field service settings.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in previous positions. Make it personal and engaging!
Showcase Your Technical Skills: Since this role requires a strong technical background, don’t shy away from detailing your diagnostic and troubleshooting skills. Mention any relevant certifications or training that demonstrate your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Wild Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge before the interview. Since this role requires a strong electrical and technical background, be prepared to discuss your hands-on experience and how it relates to leading a team of technicians.
✨Showcase Your Leadership Skills
This position is all about people management, so think of examples where you've successfully led a team. Be ready to share how you've coached or mentored others, especially in challenging situations, as this will demonstrate your ability to motivate and develop your team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like performance management or customer service challenges. Practise your responses to these scenarios, focusing on your problem-solving skills and how you ensure high standards of service delivery.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practise articulating your thoughts clearly. Whether it's discussing your past experiences or explaining technical concepts, being confident and concise will help you make a great impression.