At a Glance
- Tasks: Lead and inspire a team of technicians in delivering top-notch service across South London.
- Company: Market-leading service provider in the commercial equipment sector.
- Benefits: Company vehicle, 25 days holiday, pension, and private medical insurance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving performance and enhancing customer experiences.
- Qualifications: 5+ years in field service or engineering with strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
We're working with a market-leading service provider within the commercial equipment sector, supporting high-profile hospitality and food service environments across the UK. They are now looking to appoint a Regional Service Operations Manager to lead and develop a team of field-based Service & Installation Technicians across South London & the South East.
This role is suited to someone who has progressed from a hands-on service or engineering role into leadership, with experience in fast-paced, customer-driven environments such as hospitality, catering equipment, or facilities services.
The Role
- You'll take full ownership of regional service delivery, leading a team of mobile technicians to ensure outstanding customer experience, rapid response times, and high-quality technical standards.
- This is a hands-on leadership role, where you'll regularly be out in the field supporting your team, engaging with customers, and driving performance.
What You'll Be Doing
- Leading, coaching, and motivating a team of field-based Service & Installation Technicians
- Driving service performance, productivity, and first-time fix rates
- Supporting engineers on-site and acting as the escalation point for key customer issues
- Embedding a strong customer-first culture across your region
- Conducting regular 1:1s, performance reviews, and development plans
- Ensuring high standards of service delivery within a fast-paced, reactive environment
About You
- You'll bring a balance of technical understanding and people leadership, ideally from a hospitality-facing service environment.
- Background in field service or engineering (5+ years)
- Experience managing mobile or field-based teams
- Proven ability to lead in a customer-driven, service-led industry
- Experience within hospitality equipment, catering, vending, coffee, EPOS, or similar is highly desirable
- Strong coaching, leadership, and performance management skills
- Solid mechanical/electrical understanding
Package
- Company vehicle + fuel card
- 25 days holiday + bank holidays
- Pension, private medical & life assurance
Location: Ideally based South of the river - Surrey, Kent, Guildford or surrounding areas.
Field Service Manager in Dover employer: Wild Recruitment
As a market-leading service provider in the commercial equipment sector, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and development. Our Field Service Managers enjoy a competitive benefits package, including a company vehicle, generous holiday allowance, and comprehensive health coverage, all while working in a fast-paced environment that values customer satisfaction and teamwork. Join us in South London & the South East, where you can make a meaningful impact by leading a dedicated team and enhancing service delivery in high-profile hospitality settings.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Dover
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wild Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wild Recruitment
Don't be shy about reaching out to Wild Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Field Service Manager in Dover
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wild Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wild Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
