At a Glance
- Tasks: Manage customer inquiries, process orders, and provide top-notch admin support.
- Company: Join a thriving business that values and invests in its people.
- Benefits: Competitive salary, bonuses, healthcare, and 33 days holiday.
- Other info: Enjoy a modern office vibe with on-site food and coffee options.
- Why this job: Kickstart your career with real growth opportunities and a supportive environment.
- Qualifications: Experience in customer service and administration, with strong communication skills.
The predicted salary is between 24833 - 30351 £ per year.
Customer Service Administrator
Whiteley | c£28,371 + Bonus + Excellent Benefits. Raising to £29,371 after probation.
Full Time | Permanent
Looking for a role where you can build your skills, take on new challenges and develop your career?
We're recruiting for a
Customer Service Administrator to join a successful and growing business with a reputation for investing in its people.
This is a fantastic opportunity for someone with customer service and administration experience who is ready to step into a varied role that offers genuine progression and development opportunities.
The Role - your responsibilities will include
- Processing and checking completed work through internal systems
- Liaising with customers to obtain purchase orders and required information
- Managing customer-specific invoicing requirements
- Working to deadlines to ensure work is processed accurately and on time
- Supporting colleagues across different areas of the business when required
- Delivering a high standard of customer service through email and telephone communication
- Providing general administrative support to ensure the smooth running of the team
About You
We're looking for someone who is
- Experienced in customer service and administration
- Organised, proactive and able to manage multiple tasks
- A confident communicator with a professional telephone manner
- Detail-focused with strong accuracy levels
- Comfortable working to deadlines in a fast-paced environment
- Proficient in Microsoft Office, including Excel, Word and Outlook
- Eager to learn, develop and progress their career
What's in it for You?
- Salary of
£28,371 + Bonus + Excellent Benefits. Raising to £29,371 after probation.
- Annual bonus scheme
- Excellent training and development opportunities
- Career progression pathways and apprenticeship programmes
- Healthcare cash plan
- Pension scheme
- Employee recognition and reward schemes
- Retail discounts and employee perks
- Share option scheme
- 33 days holiday including bank holidays
- Holiday buy and sell scheme
- Modern office environment
- On-site food and coffee truck
If you're looking for more than just another admin role and want to join a business that will support your development and help you grow professionally, we'd love to hear from you.
Apply today!!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.
Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service Administrator in Hampshire employer: wild recruitment Careers
Join a leading aerospace manufacturer that prioritises employee development and well-being in a high-performing precision engineering environment. With competitive salaries, comprehensive benefits including 24/7 GP access, mental health support, and discounts on various services, this company fosters a collaborative work culture where your skills can flourish. Embrace the opportunity to grow within a supportive team dedicated to excellence and innovation in the aerospace sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at wild recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like wild recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to wild recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at wild recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at wild recruitment Careers!
How to prepare for a job interview at wild recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
