SCOPE OF POSITION As Food and Beverage Floor Supervisor you will oversee all aspects of the food and beverage operations, ensuring high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves managing staff, coordinating schedules, monitoring inventory, and maintaining quality standards. RESPONSIBILITIES Schedule shifts and assign duties to ensure adequate staffing levels. Provide coaching, feedback, and performance evaluations to team members. Foster a positive work environment and resolve any conflicts or issues that arise. Directly supervise breakfast service staff, including servers, kitchen staff, and support personnel. Ensure that breakfast offerings are varied, high-quality, and align with the establishment's brand standards. Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings. Ensure exceptional customer service standards are maintained at all times. Address customer inquiries, complaints, and feedback promptly and professionally. Monitor guest satisfaction levels and implement improvements as necessary. Oversee the day-to-day operations of the food and beverage outlets. Address any issues or concerns related to food safety or sanitation. Assist in budget planning and cost control measures. Monitor expenses and revenue, and take corrective actions as necessary. Identify opportunities to increase sales and improve profitability. Job requirements Previous supervisory experience within a Food & Beverage environment, preferably in a luxury hotel, restaurant, or hospitality setting. Strong knowledge of food safety, health & safety, and hygiene standards, with relevant certifications being advantageous (e.g., Food Safety Level 2 or 3). Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members. Strong customer service and communication skills, with the ability to handle guest concerns professionally and maintain high service standards. Good organisational and administrative skills, including experience with rota management, payroll systems, stock control, and budget awareness. TPBN1_UKCT
Food & Beverage Floor Supervisor employer: Wild Honey St James
At Sofitel London St James, we are not just about luxury; we are about creating memorable experiences for both our guests and our team. As an Assistant Restaurant Manager, you will thrive in a vibrant work culture that values creativity and collaboration, with ample opportunities for professional growth in the heart of London. Join us to be part of a passionate team dedicated to excellence, where your contributions will help shape enchanting tales for our guests.
