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- Tasks: Lead a dynamic team, manage reservations, and create unforgettable guest experiences.
- Company: Join Wild by Tart, a vibrant restaurant in a unique multipurpose space.
- Benefits: Enjoy flexible scheduling, 50% restaurant discount, and amazing local business perks.
- Why this job: Be part of a supportive culture that values growth and work/life balance.
- Qualifications: 2+ years as a Reception Manager or Head Host with strong hospitality knowledge.
- Other info: Participate in fun staff events and training opportunities like WSET.
The predicted salary is between 28800 - 43200 £ per year.
Wild by Tart is a neighbourhood restaurant set within a multipurpose space. Housed in a former power station and coal store, the 9,000 sq. ft site light filled space combines a restaurant, bar, coffee kiosk, retail store, events space, and photography studio. We work with the best suppliers using seasonal, British produce wherever possible.
Job Description:
This is an exciting opportunity for a Reception Manager or Head Host to develop their career within an established brand under forward-thinking and supportive management.
We offer lots of perks and benefits for our team and encourage a positive working atmosphere with a good work/life balance.
The role will involve:
Team Management
- Support the GM/AGM/Restaurant Managers in completing all host training in accordance with the company\’s ethos and values
- Manage and guide the team of hosts in a hands-on, positive way
Team Development
- Participate in the daily, weekly and monthly training sessions for front of house
- Communicate team notes to Management to help support team reviews
- Ensure that there is a healthy working environment between all areas by communicating openly
Finance
- Develop an understanding of how to maximise revenue and covers at all times while maintaining service standards
- Liaise with Management to monitor covers and team levels and amend when necessary
- Attend weekly Restaurant Manager Meetings
Front of house
- Manage and co-ordinate all reservations to maximise bookings
- Co-ordinate table reservations and walk-ins to ensure a smooth allocation to each section, ensure turn times are adhered to and large parties and special bookings are prepared and communicated to the team
- Communicate guest profiling information to front of house team in order to build loyalty and create exceptional service and hospitality experiences
- Initiate and develop on-going relationships with guests allowing Tart to create a strong guest database
- Handle guest complaints in accordance with Wild By Tart processes and procedures
- To be aware of all other developments within the restaurant industry
- Attend and contribute to Food and Beverage Training Sessions
- Attend and contribute to the Daily Service Briefings
- Host informative reservation shift briefings
Daily and Weekly Procedures
- Communicate Total Cover Count for week ahead to managers and kitchen
- Send weekly Seven Rooms guest feedback reports
- Prepare reception, entrance and W/C pre and post service
- Manage all telephone and email reservations
- Complete table plan and monitor throughout service
- Welcome and seat guests in a warm, friendly and timely manner
- Organise and estimate wait times for guests
- Co-ordinate bar and restaurant pre and post meal drinks
- Turn tables with efficiency liaising with floor team and managers
- Check Reservations for confirmed, unconfirmed bookings and instruct the team of hosts accordingly
- Update guest database and guest profiles
Health and Safety
- Maintain knowledge of Health and Safety and Food Hygiene legislation
- Understand all fire, first aid and accident procedures
- Provide a safe and secure environment for guests and team at all times
- All equipment and facilities are operated and maintained in line with the trained instructions
- Maintain clean and tidy-working areas at all times
What we look for:
- Minimum 2 years Reception Manager or Head Host experience with extensive knowledge of the hospitality industry and restaurant operational systems
- Excellent communication skills, with the ability to write personable and professional emails
- Fluency in English, written and spoken
- Meticulous organisational skills with great attention to detail, able to prioritise a demanding workload
- Enjoys new challenges and has the ability to inspire others
- Level-headed and consistent in nature
- A passion for great food, service and people
What we offer
- Positive and nurturing work environment with forward thinking and supportive management
- Flexible scheduling
- Training and development; WSET, Watershed Management Training
- 50% discount in our restaurant
- Cost price wine
- Amazing staff meals
- Excellent local business discounts including yoga, pottery, hair & skincare, gym
- Staff events and field trips
Reception Manager employer: Wild by Tart
Contact Detail:
Wild by Tart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with the unique atmosphere and offerings of Wild by Tart. Understanding the restaurant's ethos and values will help you align your approach to team management and guest relations, which is crucial for a Reception Manager.
✨Tip Number 2
Highlight your experience in managing reservations and guest relations during your interactions. Being able to discuss specific strategies you've used to enhance guest experiences or manage busy periods can set you apart from other candidates.
✨Tip Number 3
Showcase your knowledge of health and safety regulations in hospitality. Being well-versed in these areas demonstrates your commitment to providing a safe environment for both guests and staff, which is a key responsibility of the role.
✨Tip Number 4
Prepare to discuss how you would foster a positive team environment. Sharing examples of how you've successfully trained and developed team members in the past will illustrate your leadership skills and ability to inspire others.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Reception Manager or Head Host. Focus on your team management skills, communication abilities, and any specific achievements in the hospitality industry.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Wild by Tart's ethos. Mention how your experience aligns with their values and how you can contribute to creating exceptional service experiences.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application demonstrates your ability to write personable and professional emails. Use clear and concise language throughout your application.
Highlight Your Organisational Skills: Emphasize your meticulous organisational skills and attention to detail in your application. Provide examples of how you've successfully managed reservations, guest profiles, and team coordination in previous roles.
How to prepare for a job interview at Wild by Tart
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create exceptional service and memorable guest experiences.
✨Demonstrate Team Management Skills
Prepare examples of how you've successfully managed and developed a team in previous roles. Highlight your ability to communicate effectively and foster a positive working environment, as this aligns with the company's ethos.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities outlined in the job description. Be ready to discuss how you would handle reservations, manage guest complaints, and ensure smooth operations during busy periods.
✨Highlight Your Organizational Skills
Since meticulous organizational skills are crucial for this role, prepare to discuss how you prioritize tasks and manage a demanding workload. Provide examples of how you've successfully coordinated events or managed multiple reservations.
