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- Tasks: Support residents by addressing inquiries and managing communications across multiple sites.
- Company: Join a dedicated team in the Community and Children’s Services department in the heart of London.
- Benefits: Enjoy a structured workweek with 35 hours, fostering a balanced work-life environment.
- Why this job: Make a real impact by supporting vulnerable residents and enhancing community engagement.
- Qualifications: Customer service experience and strong communication skills are essential for this role.
- Other info: This is a short-term contract, perfect for those seeking flexible opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Customer Services Officer (Floating Support)
Location: City of London
Department: Community and Children’s Services
Contract Type: Short term contract
Working Hours: Monday to Friday, 35 hours (Office-based 5 days a week)
Our client is seeking a dedicated Customer Services Officer (Floating Support) to join their Community and Children’s Services team. In this role, you will provide essential coverage for Customer Services Officers and Scheme Managers across multiple sites, ensuring a high standard of customer service and support.
Key Responsibilities:
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Address inquiries in a friendly and professional manner, offering advice and assistance on various issues, and ensure timely and accurate responses.
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Provide cover for Scheme Managers, ensuring the health and safety of residents, and maintain service standards in their absence.
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Organise estate offices, manage bookings, process payments, and maintain accurate records on the Civica housing management system.
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Conduct welfare checks on vulnerable residents, highlight safeguarding concerns, and handle property viewings when required.
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Handle resident communications, manage correspondence, and support in preparing newsletters and other materials.
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Escalate safeguarding issues appropriately and respond to complaints in accordance with procedures.
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Assist in organising meetings, events, and surveys to promote resident involvement and engagement.
Key Requirements:
- Proven experience in customer service with excellent communication and interpersonal skills.
- Ability to complete welfare checks and highlight safeguarding concerns.
- Strong organisational skills and the ability to manage various tasks efficiently.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person\’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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Customer Services Officer employer: Wild Berry Associates
Contact Detail:
Wild Berry Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with the specific needs of the community you’ll be serving. Research local issues and challenges faced by residents, as this will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling inquiries and complaints effectively, showcasing your ability to provide excellent customer service.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable when discussing your fit for the position.
✨Tip Number 4
Stay updated on safeguarding policies and procedures relevant to the role. Being knowledgeable about these topics will not only boost your confidence but also show your commitment to resident safety during the interview process.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of a Customer Services Officer.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in customer service. Provide specific examples of how you've addressed inquiries, managed communications, or conducted welfare checks in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this position, ensure your application reflects your interpersonal skills. Use clear and professional language, and consider including examples of successful interactions with customers or residents.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are essential for a Customer Services Officer.
How to prepare for a job interview at Wild Berry Associates
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled inquiries and resolved issues, as this role requires excellent communication and interpersonal skills.
✨Demonstrate Organisational Abilities
Since the role involves managing various tasks efficiently, be ready to discuss how you prioritise and organise your workload. You might want to mention any tools or methods you use to stay organised, especially when handling multiple responsibilities.
✨Understand Safeguarding Procedures
Familiarise yourself with safeguarding concerns and procedures, as this is a key aspect of the role. Be prepared to discuss how you would approach welfare checks and escalate issues appropriately, showing that you take resident safety seriously.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by Customer Services Officers, and how success is measured in this role. This shows your genuine interest in the position.
