Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents by addressing inquiries and managing communications across multiple sites.
- Company: Join a dedicated team within the Community and Children's Services department in the City of London.
- Benefits: Enjoy a structured workweek with 35 hours, Monday to Friday, in a supportive office environment.
- Why this job: Make a real impact by helping vulnerable residents and enhancing community engagement.
- Qualifications: Experience in customer service and strong communication skills are essential for this role.
- Other info: This is a short-term contract, perfect for gaining valuable experience in a dynamic setting.
The predicted salary is between 30000 - 42000 £ per year.
Location: City of London
Department: Community and Children's Services
Contract Type: Short term contract
Working Hours: Monday to Friday, 35 hours (Office-based 5 days a week)
Our client is seeking a dedicated Customer Services Officer (Floating Support) to join their Community and Children's Services team. In this role, you will provide essential coverage for Customer Services Officers and Scheme Managers across multiple sites, ensuring a high standard of customer service and support.
Key Responsibilities:
- Address inquiries in a friendly and professional manner, offering advice and assistance on various issues, and ensure timely and accurate responses.
- Provide cover for Scheme Managers, ensuring the health and safety of residents, and maintain service standards in their absence.
- Organise estate offices, manage bookings, process payments, and maintain accurate records on the Civica housing management system.
- Conduct welfare checks on vulnerable residents, highlight safeguarding concerns, and handle property viewings when required.
- Handle resident communications, manage correspondence, and support in preparing newsletters and other materials.
- Escalate safeguarding issues appropriately and respond to complaints in accordance with procedures.
- Assist in organising meetings, events, and surveys to promote resident involvement and engagement.
Key Requirements:
- Proven experience in customer service with excellent communication and interpersonal skills.
- Ability to complete welfare checks and highlight safeguarding concerns.
- Strong organisational skills and the ability to manage various tasks efficiently.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Services Officer employer: Wild Berry Associates
Contact Detail:
Wild Berry Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with the Civica housing management system, as it's a key part of the role. Understanding how to navigate and manage records on this platform will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling inquiries and complaints. Practising scenarios where you provide friendly and professional support can help you demonstrate your customer service abilities effectively.
✨Tip Number 3
Gain some knowledge about safeguarding procedures and welfare checks. Being able to discuss these topics confidently will show that you're prepared for the responsibilities of the role and care about the well-being of residents.
✨Tip Number 4
Consider volunteering or gaining experience in community services or similar environments. This will not only enhance your CV but also provide you with real-life examples to share during your interview, showcasing your commitment to customer service.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, organisational skills, and any experience with welfare checks or safeguarding concerns.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to handle inquiries professionally and manage multiple tasks.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and any experience you have in managing correspondence or organising events. This will show that you are well-suited for the responsibilities of the Customer Services Officer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Wild Berry Associates
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled inquiries and resolved issues, as this role heavily relies on excellent communication and interpersonal skills.
✨Demonstrate Organisational Abilities
Since the position requires managing various tasks efficiently, be ready to discuss how you prioritise and organise your workload. You might want to mention any tools or methods you use to stay organised, especially when handling multiple responsibilities.
✨Understand Safeguarding Protocols
Familiarise yourself with safeguarding concerns and protocols, as this role involves conducting welfare checks on vulnerable residents. Being able to articulate your understanding of these issues will show that you are serious about the responsibilities of the position.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared can demonstrate your interest in the role and the organisation. Consider asking about the team dynamics, the challenges faced by the Customer Services Officers, or how success is measured in this position.
