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- Tasks: Support residents by addressing inquiries and managing communications across multiple sites.
- Company: Join a dedicated team focused on community and children's services in the heart of London.
- Benefits: Enjoy a structured workweek with opportunities for personal growth and community impact.
- Why this job: Make a difference in people's lives while developing your customer service skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: This is a short-term contract, perfect for students seeking practical experience.
The predicted salary is between 30000 - 42000 £ per year.
Location: City of London
Department: Community and Children's Services
Contract Type: Short term contract
Working Hours: Monday to Friday, 35 hours (Office-based 5 days a week)
Our client is seeking a dedicated Customer Services Officer (Floating Support) to join their Community and Children's Services team. In this role, you will provide essential coverage for Customer Services Officers and Scheme Managers across multiple sites, ensuring a high standard of customer service and support.
Key Responsibilities:
- Address inquiries in a friendly and professional manner, offering advice and assistance on various issues, and ensure timely and accurate responses.
- Provide cover for Scheme Managers, ensuring the health and safety of residents, and maintain service standards in their absence.
- Organise estate offices, manage bookings, process payments, and maintain accurate records on the Civica housing management system.
- Conduct welfare checks on vulnerable residents, highlight safeguarding concerns, and handle property viewings when required.
- Handle resident communications, manage correspondence, and support in preparing newsletters and other materials.
- Escalate safeguarding issues appropriately and respond to complaints in accordance with procedures.
- Assist in organising meetings, events, and surveys to promote resident involvement and engagement.
Key Requirements:
- Proven experience in customer service with excellent communication and interpersonal skills.
- Ability to complete welfare checks and highlight safeguarding concerns.
- Strong organisational skills and the ability to manage various tasks efficiently.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Contact Detail:
Wild Berry Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with the Civica housing management system, as it's a key part of the role. Understanding how to navigate and manage records on this system will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of safeguarding procedures and welfare checks. Being able to discuss these topics confidently will demonstrate your readiness for the responsibilities involved in this position.
✨Tip Number 3
Prepare examples from your past experience that showcase your customer service skills. Think about specific situations where you handled inquiries or complaints effectively, as these will be valuable during discussions.
✨Tip Number 4
Research the Community and Children's Services department to understand their mission and values. Showing that you align with their goals can make a strong impression and highlight your commitment to the role.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, organisational skills, and any experience with welfare checks or safeguarding concerns.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Customer Services Officer role. Mention your passion for providing excellent customer service and how your background aligns with the needs of the Community and Children's Services team.
Showcase Relevant Experience: In your application, provide specific examples of past roles where you successfully managed inquiries, organised events, or handled sensitive situations. This will demonstrate your capability to perform the duties required in this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Services Officer.
How to prepare for a job interview at Wild Berry Associates
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled inquiries and resolved issues, as this role heavily relies on excellent communication and interpersonal skills.
✨Demonstrate Organisational Abilities
Since the position requires managing various tasks efficiently, be ready to discuss how you prioritise and organise your workload. You might want to mention any tools or methods you use to stay organised, especially when handling multiple responsibilities.
✨Understand Safeguarding Protocols
Familiarise yourself with safeguarding concerns and protocols, as this role involves conducting welfare checks on vulnerable residents. Be prepared to discuss how you would approach these situations and ensure the safety and well-being of residents.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about potential challenges you might face in this role and how you would handle them, particularly in relation to resident communications and complaints.
