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For Companies At a Glance
- Tasks: Assist customers and resolve issues in a dynamic office environment.
- Company: Join Wild Berry Associates, a reputable firm in the social housing sector.
- Benefits: Enjoy a structured work week with opportunities for skill development.
- Why this job: Gain valuable experience in customer service while making a positive impact in the community.
- Qualifications: Basic DBS check required; strong communication and computer skills essential.
- Other info: This is a temporary contract position based in London.
The predicted salary is between 30000 - 42000 £ per year.
Here at Wild Berry Associates we are looking for the right candidate to fill a temporary contract position of Customer Services Officer based in London.
The role will be 5 days a week, office based.
You:
- Basic DBS is required
- Good knowledge of Social Housing
- Organised, able to multi-task, adapt and demonstrate resilience
- Effective communicator and problem solver
- Excellent computer skills
If this sounds like your next role, then get in touch for a chat.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Services Officer employer: Wild Berry Associates
Contact Detail:
Wild Berry Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with the principles of social housing. Understanding the key issues and challenges in this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. Since the role requires effective communication, practice articulating your thoughts clearly and confidently, especially in scenarios where problem-solving is involved.
✨Tip Number 3
Showcase your organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or adapted to changing situations, as this will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Get comfortable with common computer software used in customer service roles. Being proficient in tools like CRM systems or Microsoft Office can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Services Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in customer service, particularly within social housing. Use specific examples to demonstrate your problem-solving abilities and effective communication skills.
Showcase Your Skills: Make sure to mention your organisational skills and ability to multi-task. Provide examples of situations where you have successfully adapted to challenges or demonstrated resilience in a work environment.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Services Officer.
How to prepare for a job interview at Wild Berry Associates
✨Showcase Your Knowledge of Social Housing
Make sure to brush up on your understanding of social housing before the interview. Be prepared to discuss current issues, policies, and how they impact the community. This will demonstrate your genuine interest in the role and the sector.
✨Demonstrate Your Organisational Skills
Since the role requires multitasking and organisation, think of examples from your past experiences where you successfully managed multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Prepare a few scenarios where you effectively resolved issues, highlighting your communication skills and resilience in the face of difficulties.
✨Highlight Your Computer Skills
As excellent computer skills are essential for this position, be ready to discuss the software and tools you are familiar with. If possible, mention any relevant experience with customer service platforms or databases that could be beneficial for the role.
