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For Companies At a Glance
- Tasks: Manage customer loan accounts and support those in financial difficulty with empathy.
- Company: A trusted FCA-regulated consumer finance provider with over a decade of experience.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Why this job: Make a real difference by helping customers find sustainable solutions to their financial challenges.
- Qualifications: Experience in collections or arrears management and strong communication skills.
- Other info: Join a reputable business focused on ethics and customer care.
The predicted salary is between 28800 - 43200 £ per year.
A well-established, FCA-regulated consumer finance provider specialising in secured lending. With more than a decade of experience, the organisation is recognised as a trusted leader in its sector, supporting customers across the UK.
Our client is seeking an experienced Collections Advisor to join a dedicated team. The successful candidate will manage customer loan accounts throughout their lifecycle, ensuring all engagement and activity aligns with FCA regulations, internal policies, and Consumer Duty obligations. You will support customers who may be in arrears or financial difficulty, working with empathy and professionalism to agree sustainable solutions.
Key Responsibilities
- Manage a portfolio of customer accounts from inception to loan completion.
- Handle inbound and outbound customer contact (telephone, email, SMS, and written correspondence) in a timely, professional, and compliant manner.
- Engage with customers in arrears to understand payment difficulties and agree fair, affordable repayment arrangements.
- Identify and support vulnerable customers, adapting communication style and signposting to additional help where necessary.
- Accurately document all customer interactions on the CRM system in line with FCA and Data Protection requirements.
- Follow internal policies to ensure good customer outcomes and regulatory compliance.
- Contribute to continuous improvement within the collections team, sharing best practice and insights.
The Candidate
- Previous experience in collections or arrears management within a regulated consumer finance or secured lending environment is preferred.
- Strong communication skills, both verbal and written, with the ability to manage difficult conversations empathetically.
- Calm, professional, and resilient when dealing with challenging situations.
- Highly organised with excellent attention to detail and strong record-keeping abilities.
- Motivated by achieving personal and team objectives while maintaining compliance and fairness.
- Confident using CRM systems and handling sensitive customer data responsibly.
- Awareness of FCA principles, including Treating Customers Fairly (TCF), Consumer Duty, and vulnerability support.
Why Join
- Competitive salary.
- Training and development opportunities within a regulated environment.
- Supportive team culture with a strong focus on ethics and customer care.
- Opportunity to contribute to a reputable, growing business leading the way in secured lending.
Collections Advisor employer: Wild Berry Associates
Contact Detail:
Wild Berry Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector and let them know you're on the lookout for a Collections Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you'd handle difficult customer conversations, especially when it comes to empathy and professionalism. Practising your responses will help you feel more confident when the time comes.
✨Tip Number 3
Show off your knowledge of FCA regulations! Brush up on the key principles like Treating Customers Fairly and Consumer Duty. Being able to discuss these topics during interviews will demonstrate your commitment to compliance and customer care.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, you'll be part of a supportive team culture that values ethics and customer care—just what you want in a workplace!
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in collections or arrears management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and professionally. We love seeing candidates who can handle difficult conversations with empathy, so share examples if you can!
Highlight Your Organisational Skills: Being organised is crucial in managing customer accounts effectively. In your application, mention any tools or methods you use to stay on top of tasks and ensure compliance with FCA regulations. We appreciate attention to detail!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wild Berry Associates
✨Know Your FCA Regulations
Make sure you brush up on FCA regulations and Consumer Duty obligations before the interview. Understanding these principles will not only show your knowledge but also demonstrate your commitment to compliance and fair treatment of customers.
✨Empathy is Key
As a Collections Advisor, you'll be dealing with customers in difficult situations. Prepare examples of how you've handled sensitive conversations in the past. Show that you can engage with empathy and professionalism, which is crucial for this role.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and keep track of customer interactions. Highlight your attention to detail and any experience you have with CRM systems, as these are essential for maintaining accurate records and ensuring compliance.
✨Show Your Team Spirit
This role involves contributing to a supportive team culture. Think of examples where you've collaborated with colleagues or shared best practices. Emphasising your ability to work well within a team will resonate with the interviewers.
