At a Glance
- Tasks: Lead a vibrant team to deliver amazing coffee and food experiences.
- Company: Join SOHO COFFEE, where we pride ourselves on good vibes and great service.
- Benefits: Enjoy flexible shifts, free meals, and a supportive work environment.
- Other info: Great career growth opportunities with many managers starting as team members.
- Why this job: Be part of a passionate team crafting memorable moments for our customers.
- Qualifications: People skills and a love for customer service are key; no experience needed!
The predicted salary is between 24000 - 30000 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served.
To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers. We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day – A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer’s day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoy a good work/life balance linked to shift patterns.
- Being part of our local community.
- Being a fair employer – no zero contracts for permanent team.
- ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Compensation: To be discussed.
Supervisor SOHO COFFEE Wigmore ST employer: Wigmore Street
At SOHO COFFEE, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that values every team member. With flexible shift patterns, comprehensive training, and opportunities for career progression—over half of our managers began as team members—we ensure our staff enjoy a fulfilling work/life balance while crafting exceptional coffee and creating memorable experiences for our customers. Join us in a vibrant environment where your contributions are recognised and celebrated, making a positive impact on both colleagues and the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor SOHO COFFEE Wigmore ST
✨Tip Number 1
Get to know the company vibe! Before your interview, check out SOHO's social media and website. This will help you understand their values and culture, so you can show how you fit right in with their mission of serving good mood food and crafted drinks.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples where you've made someone's day better. Whether it’s remembering a regular’s order or going the extra mile, these stories will showcase your ability to be the good in someone’s day.
✨Tip Number 3
Show off your teamwork spirit! Be ready to discuss how you’ve collaborated with others in past roles. Highlighting your flexibility and willingness to support your team will resonate well with SOHO's focus on working together to create a fantastic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SOHO family and contributing to their mission of delivering consistently good service.
We think you need these skills to ace Supervisor SOHO COFFEE Wigmore ST
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee and customer service shine through. We want to see that you’re excited about crafting delicious drinks and creating memorable experiences for our guests!
Emphasise Teamwork:Make sure to highlight any experience you have working in a team. At SOHO, we believe in collaboration, so sharing examples of how you've worked well with others will show us you’re a great fit for our team.
Be Authentic:Remember, we value honesty and being 'good' over being perfect. Don’t be afraid to share your true self in your application. We want to know who you are and what makes you proud to serve!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wigmore Street
✨Know the Company Values
Before your interview, take some time to really understand the company's values. They emphasise being consistently good, proud to serve, and making a positive difference in someone's day. Think of examples from your past experiences that align with these values, as this will show you’re a great fit for their team.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate fantastic front-of-house skills. Prepare to discuss specific instances where you've gone above and beyond for customers. Whether it’s remembering a regular's order or resolving an issue, these stories will highlight your ability to create a welcoming environment.
✨Be Ready to Discuss Team Collaboration
Collaboration is key in this role. Think about times when you’ve worked effectively within a team to achieve a common goal. Be prepared to share how you can champion your team and ensure high standards are met, as this will resonate well with the interviewers.
✨Express Your Passion for Food and Coffee
This role is all about crafting superb coffee and creating memorable experiences. Share your enthusiasm for food and drinks, and if you have any relevant experience, don’t hesitate to mention it. Showing genuine passion can set you apart from other candidates.
