At a Glance
- Tasks: Lead a vibrant team to deliver amazing coffee and food experiences.
- Company: Join a proud, community-focused coffee brand with a fun atmosphere.
- Benefits: Flexible shifts, free meals, training, and extra holiday for your big events.
- Other info: No experience needed; we hire for attitude and train for skills.
- Why this job: Make someone's day better while crafting delicious drinks and food.
- Qualifications: People person with great front of house skills and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission:
- Good is always served
- To curate quality product and welcoming environments, to secure the return visit
- To always be good for colleagues and customers
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day – A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer’s day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
Perks of the Job
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoy a good work/life balance linked to shift patterns.
- Being part of our local community.
- Being a fair employer – no zero contracts for permanent team.
- ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Compensation: To be discussed
Supervisor SOHO COFFEE Wigmore ST in London employer: Wigmore Street
At SOHO COFFEE, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that values every team member. With flexible shift patterns, comprehensive training, and a commitment to employee growth, we ensure our supervisors not only thrive in their roles but also enjoy a fulfilling work/life balance. Join us in crafting exceptional coffee experiences while being part of a community that truly cares about making a positive impact on our customers' days.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor SOHO COFFEE Wigmore ST in London
✨Tip Number 1
Get to know the company vibe! Before your interview, check out SOHO COFFEE's social media and website. This will help you understand their values and culture, so you can show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will show you're all about making someone's day better.
✨Tip Number 3
Be ready to demonstrate teamwork! Supervisors need to collaborate with their team, so come prepared with examples of how you've worked well with others in the past. It’s all about showing that you can be a proud part of the SOHO family.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re genuinely interested in being part of the SOHO COFFEE team. Don’t miss out on this opportunity!
We think you need these skills to ace Supervisor SOHO COFFEE Wigmore ST in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for coffee and customer service shine through! We want to see that you're excited about being part of our team and creating memorable experiences for our guests.
Be Authentic:Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to show your true self in your application. Share your experiences and what makes you proud to serve!
Highlight Teamwork Skills:Since collaboration is key in our environment, make sure to mention any past experiences where you worked well with a team. We love seeing how you can contribute to our mission of delivering soul at scale!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on the process. Plus, it shows you’re keen to join our SOHO family!
How to prepare for a job interview at Wigmore Street
✨Know the Company Values
Before your interview, take some time to really understand the company's values: being consistently good, proud to serve, and making someone's day better. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their mission.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to be a master in customer service. Prepare to discuss specific instances where you've gone above and beyond for customers. Highlight your ability to create a welcoming environment and how you’ve positively impacted someone’s day in previous roles.
✨Demonstrate Team Collaboration
Collaboration is key in this role. Be ready to share examples of how you've worked effectively within a team. Discuss how you’ve supported colleagues and contributed to a positive team dynamic, as this will resonate well with their focus on teamwork.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training package, shift patterns, or how they ensure a good work/life balance for their team. This shows your genuine interest in the role and the company culture, which can set you apart from other candidates.
