At a Glance
- Tasks: Lead a team to deliver amazing food and drinks while creating a welcoming atmosphere.
- Company: Join SOHO, a vibrant place where good food and great service come together.
- Benefits: Enjoy flexible shifts, free meals, and a supportive work environment.
- Other info: Great career progression opportunities with many managers starting as team members.
- Why this job: Make a positive impact on customers' days while developing your skills in hospitality.
- Qualifications: People person with front of house skills and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served to curate quality product and welcoming environments, to secure the return visit, to always be good for colleagues and customers.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time.
Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
- AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required. If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Supervisor in London employer: Wigmore Street
At SOHO, we pride ourselves on being an excellent employer, offering a vibrant work culture where our supervisors play a crucial role in delivering exceptional customer experiences. With great training packages, flexible shift patterns for a healthy work/life balance, and a commitment to employee growth—evidenced by our 52% of managers who started as team members—SOHO is not just a job but a community where you can thrive and make a positive impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know the company culture before your interview. Dive into their values and mission, like being 'good' and 'doing good'. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you went above and beyond for someone. Share these stories during your chat to highlight how you embody their ethos of making someone's day better.
✨Tip Number 3
Be ready to demonstrate your flexibility. They want someone who can adapt to different situations, so come prepared with examples of how you've successfully navigated changes in past roles.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SOHO family.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for food and coffee shine through! We want to see that you’re excited about being part of our team and serving up good mood food.
Be Authentic:Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to show your true self in your application. Share your experiences and what makes you proud to serve!
Highlight Teamwork:Since collaboration is key for us, make sure to mention any experiences where you’ve worked well with others. We want to know how you can contribute to our fantastic team environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on the process. Plus, it shows you’re keen to join our SOHO family!
How to prepare for a job interview at Wigmore Street
✨Know the Company Values
Before your interview, take some time to really understand the company's values. They emphasise being consistently good and proud to serve. Think about how you can demonstrate these values through your past experiences and be ready to share specific examples.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to excel in customer service. Prepare to discuss situations where you've gone above and beyond for customers. Highlight any experience you have in high-volume environments, as this will resonate well with the interviewers.
✨Demonstrate Team Collaboration
Collaboration is key in this role. Be prepared to talk about how you've worked effectively within a team in the past. Share examples of how you’ve supported colleagues or contributed to a positive team atmosphere, as this aligns with their mission of creating a welcoming environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about their training programmes or how they ensure a good work/life balance for their staff. It’s a great way to demonstrate that you’re genuinely interested in being part of their team.
