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- Tasks: Assist customers with skincare advice and maintain the skincare counter.
- Company: Wigmore Medical is a leading community pharmacy in Central London, specialising in skincare.
- Benefits: Earn from £13.15 per hour with full-time hours and a vibrant work environment.
- Why this job: Join a passionate team focused on luxury skincare and exceptional customer service.
- Qualifications: Retail experience preferred; Level 2 Beautician or above is a plus.
- Other info: Full-time role, Monday to Friday, in the heart of London.
Wigmore Medical is a community pharmacy based in Central London, focusing on skincare. Our company has been at the forefront of the industry for over 30 years and offers exceptional customer service.
Role Description:
This is a full-time on-site role (Monday to Friday 9am to 6pm) for a Skincare Counter Assistant in our pharmacy on Wigmore Street in Central London. The Skincare Consultant will be responsible for providing expert advice on skincare products and developing customized treatment plans for clients. Responsibilities include maintaining the skincare counter, providing assistance throughout the shop as required, and delivering exceptional customer service.
Qualifications:
- Retail experience minimum 1 year
- Beautician Level 2 or above preferred
- Specific interest and passion for luxury skincare
- Product knowledge in skincare and cosmeceuticals with knowledge of different skin types and treatments
- Excellent communication skills and ability to build strong customer relationships
- Works with the team to ensure a 'customer first' experience
- Exceptional customer service skills and confidence in one-to-one skincare consultations
- Ability to deliver a 'customer first' experience
- Ability to understand store targets
- Ability to adapt and embrace change
- Flexibility to meet fast changing priorities
Pay: From £13.15 per hour
Expected hours: 40 per week
Seniority level: Entry level
Employment type: Full-time
Skincare Counter Assistant employer: Wigmore Medical
Contact Detail:
Wigmore Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Counter Assistant
✨Tip Number 1
Familiarise yourself with the latest trends in luxury skincare and cosmeceuticals. Being knowledgeable about popular products and treatments will help you stand out during your interview and show your genuine passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock consultations with friends or family. This will help you build confidence in providing skincare advice and enhance your ability to create strong customer relationships.
✨Tip Number 3
Visit Wigmore Medical's pharmacy if possible, and observe how the staff interact with customers. This will give you insights into their customer service approach and allow you to tailor your responses to align with their values during the interview.
✨Tip Number 4
Be prepared to discuss how you can contribute to a 'customer first' experience. Think of examples from your previous retail experience where you went above and beyond for a customer, as this will demonstrate your commitment to exceptional service.
We think you need these skills to ace Skincare Counter Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your retail experience, especially if you have worked in skincare or beauty. Mention any specific roles where you provided customer service or advice on products.
Show Your Passion for Skincare: In your application, express your genuine interest in luxury skincare and your knowledge of different skin types and treatments. This will help demonstrate that you're a good fit for the role.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Highlight your communication skills and ability to build strong customer relationships.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you want to work at Wigmore Medical. Include examples of how you've delivered exceptional customer service in the past and how you can contribute to their 'customer first' experience.
How to prepare for a job interview at Wigmore Medical
✨Show Your Passion for Skincare
Make sure to express your genuine interest in luxury skincare during the interview. Share any personal experiences or knowledge you have about different products and treatments, as this will demonstrate your enthusiasm and suitability for the role.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might encounter as a Skincare Counter Assistant. Be ready to discuss how you would handle various situations, such as recommending products for specific skin types or addressing customer concerns, showcasing your exceptional customer service skills.
✨Know the Brand and Products
Research Wigmore Medical and its range of skincare products before the interview. Familiarise yourself with their offerings and any unique selling points, as this will show that you are proactive and genuinely interested in contributing to their success.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, be prepared to discuss your previous experiences in collaborative environments. Highlight examples where you contributed to a 'customer first' experience and how you adapted to changing priorities within a team setting.