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For Companies At a Glance
- Tasks: Engage with members, manage events, and oversee membership communications.
- Company: Join the vibrant team at Wigmore Hall, a hub for music lovers.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a passionate community, enhance member experiences, and make a real impact.
- Qualifications: Strong communication skills and a passion for arts and culture are essential.
- Other info: Evening and weekend availability required; great for those who love live events.
The predicted salary is between 28800 - 43200 £ per year.
Membership Manager
MAIN DUTIES AND RESPONSIBILITIES
Member Engagement & Stewardship:
- Manage the day-to-day delivery of the Friends of Wigmore Hall membership scheme, ensuring all benefits are fulfilled (including benefits for higher-level memberships).
- Act as a key point of contact for Friends of Wigmore Hall and for higher level members, ensuring queries are handled efficiently and professionally, and ticket requests are processed accordingly.
- Maintain a regular presence at the Hall, providing a welcoming and engaging Front of House presence around concerts and events, as well as build and maintain strong relationships with the Hall’s members and supporters. (Includes evenings and weekends).
- Oversee and support the Membership Assistant with the processing of weekly membership acknowledgements, as well as the planning and delivery of Membership events across the season, such as talks, open rehearsals and backstage tours.
- Manage the production and distribution of a wide variety of email and postal membership communications, including Priority Booking information, The Score magazine, e-news and engagement contact points across the season.
- Ensure membership stationary is redesigned and renewal and acknowledgement letters for all membership levels are refreshed as and when required.
- Work in conjunction with the Head of Membership and Appeals to support all high-level membership activity and communications, as well as help to identify areas for improvement and implement agreed changes. Membership Strategy & Appeals
Support the Head of Membership and Appeals with:
- implementing acquisition and retention strategies, as well as help to identify opportunities for membership acquisition and upgrades.
- all appeals-based fundraising, such as our annual Audience Fund and Gift Aid appeals.
Systems & Processes:
- Coordinate the processing and administration of high-level membership applications and renewals.
- Oversee the processing of Friends of Wigmore Hall membership applications and renewals (including Direct Debit processing), providing cover for the Membership Assistant (when needed) in all membership administration and processing.
- Help to maintain accurate membership/donor records on Wigmore Hall’s database, ensuring GDPR compliance, as well as help to implement any changes to the systems, processes or procedures in place within the department. Departmental
- Maintain a good working knowledge of current and upcoming seasons’ programming and events.
- Represent the organisation at Tessitura meet-ups and conferences, staying current on best practices.
The list of responsibilities is not exhaustive, and you may be required to perform duties outside of this list as operationally required.
How To Apply
Click on the 'Apply on website' button below to apply online. The closing date for applications is Sunday 23rd February.
Membership Manager employer: WIGMORE HALL
Contact Detail:
WIGMORE HALL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarize yourself with the Friends of Wigmore Hall membership scheme. Understanding the benefits and services offered will help you engage effectively with members and demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Network with current members and staff at Wigmore Hall. Building relationships and gathering insights about member engagement can give you a competitive edge in understanding the community and its needs.
✨Tip Number 3
Stay updated on the latest trends in membership management and fundraising strategies. This knowledge will not only help you support the Head of Membership and Appeals but also show your proactive approach to improving membership acquisition and retention.
✨Tip Number 4
Be prepared to discuss your experience with database management and GDPR compliance. Highlighting your skills in maintaining accurate records and ensuring data protection will be crucial for this role.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Membership Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in membership management, customer service, or event planning. Use specific examples that demonstrate your ability to engage with members and manage communications effectively.
Show Your Passion: Express your enthusiasm for the arts and community engagement in your application. Mention any personal connections to Wigmore Hall or similar organizations, and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WIGMORE HALL
✨Show Your Passion for Member Engagement
Make sure to express your enthusiasm for engaging with members and building relationships. Share specific examples from your past experiences where you successfully managed member interactions or events.
✨Demonstrate Your Organizational Skills
Highlight your ability to manage multiple tasks, such as processing membership applications and coordinating events. Be prepared to discuss how you prioritize tasks and ensure that all member benefits are fulfilled efficiently.
✨Familiarize Yourself with the Organization
Research the Friends of Wigmore Hall and its membership scheme thoroughly. Understanding their current programs and upcoming events will allow you to speak knowledgeably about how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as a high-level member's complaint or a last-minute event change. Think through your responses to demonstrate your problem-solving skills and professionalism.
