At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and online chat.
- Company: Join Wightman & Parrish, a family-run business with over 100 years of experience.
- Benefits: Enjoy hybrid working, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with varied tasks and the chance to grow your career.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Experience in customer service and strong communication skills are preferred.
The predicted salary is between 24960 - 28000 £ per year.
Wightman & Parrish is an independent, family-run business, specialising in the distribution of cleaning and healthcare solutions based in Hailsham, East Sussex. With over 100 years of experience, our business works closely with our network of suppliers to leverage competitive pricing and innovative products supporting sectors including care homes, education, food and beverage, hotels and leisure and many other industries across the UK.
Are you someone who genuinely enjoys helping people? Do you thrive in a busy environment where every day brings something a little different? If so, we'd love to welcome you to our team.
We're looking for a Customer Service Advisor who enjoys delivering outstanding service to every customer. We have two roles available, one full-time and one part-time working Tuesday to Friday c.20 hours total.
What you'll be doing:
- Speaking with customers over the phone to build lasting relationships
- Processing customer orders accurately, taking pride in getting things right-first time
- Managing online customer chats
- Providing product advice and recommendations
- Handling enquiries from both business and retail customers
- Liaising with suppliers and courier companies
- Finding practical solutions when things don't go to plan
- Working closely with colleagues across Customer Service, Purchasing and Operations to deliver the best possible customer experience
What we're looking for:
- Someone who enjoys helping customers and making a difference
- Great attention to detail
- A team player who can also work independently
- Confidence using multiple systems in a busy environment
What we offer:
- Hybrid working – typically Monday to Wednesday in our office, Thursday and Friday working from home.
- A friendly, supportive team where everyone works together
- Opportunities to develop and grow your career
- A varied role where every day brings something different
If you're looking for a role where your contribution really matters and you enjoy delivering exceptional customer service, we'd love to hear from you.
Job purpose:
To deliver an exceptional customer experience by providing professional, friendly and efficient support across every customer interaction. The Customer Service Advisor is responsible for processing orders accurately, resolving customer enquiries and delivery issues, building strong customer relationships and working collaboratively with colleagues and suppliers to ensure customers receive the highest levels of service. The role plays an important part in supporting customer retention, sales growth and the overall success of the business.
Duties and responsibilities:
- Deliver exceptional customer service by telephone, email and online chat
- Build positive, long-term customer relationships
- Take ownership of customer enquiries from first contact through to resolution
- Resolve complaints professionally and efficiently
Order Management:
- Process customer orders, returns, credits and customer interactions data entry accurately
- Monitor back orders and proactively recommend suitable alternatives
- Liaise with Purchasing, Operations, Sales and suppliers to resolve stock shortages and delivery issues
- Work with courier partners to resolve transport queries
- Support colleagues across Customer Service and Internal Sales when required
- Identify opportunities to improve customer experience and processes
- Keep product and industry knowledge up to date
Qualifications:
- Ideally three years’ experience in a similar role
- GCSE or equivalent education / NVQ Customer Service
Skills:
- Excellent verbal and written communication skills (especially telephone) and an ability to anticipate the needs of Customers
- Problem solving skills, can remain calm and professional when busy
- Experience using ERP or CRM systems (such as Business Central, SAP, Sage or similar) would be advantageous
- Able to prioritise workloads, manage multiple tasks and remain calm when busy
- Organised, efficient and strong attention to detail
- Self-motivated, proactive and able to work on their own initiative
Personal Attributes:
- Positive and enthusiastic approach
- Customer focused, takes ownership of issues
- Reliable and dependable
Working conditions:
Place of work is the office. There is the option for home working where necessary, should this suit the needs of the business.
Company Values:
- Integrity - We act with integrity and do what we say we will, with our Customers, our Suppliers and each other
- Collaboration - We collaborate with each other, our Customers and our Suppliers looking for the best outcome for everyone and the environment
- Improve - We aim to improve what we do and how we do it, by learning and developing as people and as an organisation
- Care - We care about what we do and for our people, our Customers, our Suppliers and our environment
- Respect - We operate in a manner so that we can be trusted and respected by each other, our Customers and our Suppliers
Key Success Measures:
- Deliver excellent customer service and positive customer feedback
- Achieve departmental order accuracy targets
- Meet agreed service level agreements
- Resolve customer issues promptly and fairly, taking ownership through to conclusion
- Build strong working relationships with customers and colleagues
- Contribute to sales growth through excellent service and product knowledge
Customer Service Advisor in Hailsham employer: Wightman & Parrish | Certified B Corp ™
Wightman & Parrish is an exceptional employer that values integrity, collaboration, and personal growth, making it a fantastic place for Customer Service Advisors to thrive. With a supportive team environment and opportunities for career development, employees can enjoy a hybrid working model while contributing to a century-old family-run business that prioritises customer satisfaction and community care in Hailsham, East Sussex.
Contact Details:
Wightman & Parrish | Certified B Corp ™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hailsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wightman & Parrish | Certified B Corp ™. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wightman & Parrish | Certified B Corp ™ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hailsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wightman & Parrish | Certified B Corp ™:Your cover letter is your chance to shine! Tell us why you want to work at Wightman & Parrish | Certified B Corp ™ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wightman & Parrish | Certified B Corp ™!
How to prepare for a job interview at Wightman & Parrish | Certified B Corp ™
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
