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- Tasks: Troubleshoot and support Dynamics 365 & Power Platform issues while enhancing user experience.
- Company: Join WightFibre, a tech-savvy company on the beautiful Isle of Wight.
- Benefits: Enjoy competitive salary, 25 days holiday, gym perks, and a supportive team environment.
- Other info: Great opportunity for career growth and learning in a friendly team.
- Why this job: Dive into modern cloud tech and grow your skills in a dynamic role.
- Qualifications: Logical problem solver with good communication skills and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cowes, Isle of Wight
Team: Business Applications & Data (Delivery Team)
Hours: Monday–Friday, 9.00am–5.30pm (occasional out-of-hours work for maintenance)
About the Role
We are looking for a motivated and analytical Dynamics 365 & Power Platform Support Analyst to join our Business Applications & Data Delivery Team. In this role, you’ll triage and troubleshoot application and data issues, support our users, and contribute to the configuration, development and maintenance of the systems that keep WightFibre running smoothly. You’ll work across our HERO platform — built on Microsoft Dynamics 365, the Power Platform, Dataverse, Azure, and supporting cloud services — and play a key part in ensuring data quality, operational efficiency and user satisfaction. This is a fantastic opportunity for someone who enjoys problem solving, learning modern cloud technologies, and wants to grow into a more technical or developer-focused role over time.
What You’ll Be Doing
- Acting as first-line support for Business Applications & Data queries, issues and requests
- Troubleshooting and triaging user/system issues, escalating or converting into development backlog items
- Supporting analysis and reporting of data to provide insight and business intelligence
- Assuring the quality, security and integrity of data across multiple repositories
- Working with the Delivery Team on HERO platform enhancements, integrations and new features
- Supporting Dynamics 365 and Power Platform configuration, maintenance and development
- Assisting with workflow automation, scripts, processes and cross-system integrations
- Following and championing change-control processes
- Supporting scheduled maintenance, upgrades and compliance activities
- Ensuring licensing, access, security and backups remain accurate and compliant
- Working closely with IT, Systems & Security, and Network Operations where systems intersect
- Delivering user training, support, advice and feedback
- Upholding data privacy, security and regulatory requirements
What We’re Looking For
Essential- Logical, methodical approach to troubleshooting
- Good communication skills (written and verbal)
- Ability to follow and understand business processes
- Familiarity with Microsoft 365
- Enthusiasm for learning Dynamics 365, Power Platform and Azure
- Ability to represent technical issues in ways non-technical users can understand
- Familiarity with CRM systems (ideally Dynamics 365)
- Awareness of Dataverse, Power Apps, Power Automate, Power BI
- Understanding of RESTful APIs and integrations
- Exposure to Azure components (Logic Apps, API Management, API Connections, DevOps)
- Experience with business data, reporting or BI
- Understanding of web-based technologies (JSON, JavaScript)
- Basic Linux knowledge (not required)
- Awareness of AI-driven tooling (no deep experience required)
- Proactive, dynamic problem solver
- Customer-focused and team-oriented
- Passionate about technology and continuous learning
Competitive annual salary depending on experience and prior training
25 days’ holiday plus bank holidays
Pension and Death in Service benefits
Excellent company perks, including gym membership and discounts
A friendly, supportive team environment with encouragement for professional growth
How to Apply
Please submit a letter expressing your interest along with your CV, demonstrating how your experience and potential align with the role. Only candidates living or willing to relocate to the Isle of Wight will be considered. We will consider candidates with less experience, but who can demonstrate a passion for tech and acquiring new knowledge.
For enquiries, contact: Ashley Metcalfe, Tel: 01983240150 or Email: Ashley.Metcalfe@wightfibre.com
Dynamics 365 & Power Platform Support Analyst - WightFibre in Cowes employer: WightFibre
Contact Detail:
WightFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 & Power Platform Support Analyst - WightFibre in Cowes
✨Tip Number 1
Get to know the company! Research WightFibre and their HERO platform. Understanding their values and tech stack will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves a lot of problem-solving, try simulating common issues you might face with Dynamics 365 or Power Platform. This will boost your confidence and prepare you for real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at WightFibre. Don’t forget to highlight your passion for tech in your application!
We think you need these skills to ace Dynamics 365 & Power Platform Support Analyst - WightFibre in Cowes
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology shine through! Mention any relevant experiences or projects that showcase your interest in Dynamics 365, Power Platform, or Azure.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight how your skills align with the role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate good communication skills, so make sure your application is easy to read and free of jargon, especially when explaining technical concepts.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WightFibre
✨Know Your Tech
Make sure you brush up on your knowledge of Dynamics 365, Power Platform, and Azure. Familiarise yourself with the HERO platform and be ready to discuss how these technologies can solve real-world problems. Showing that you understand the tools they'll be using will definitely impress them!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific scenarios where you triaged or troubleshot problems effectively. This role is all about being a proactive problem solver, so demonstrating your analytical skills will be key.
✨Communicate Clearly
Since you'll need to explain technical issues to non-technical users, practice articulating complex concepts in simple terms. During the interview, focus on clear and concise communication to show that you can bridge the gap between tech and users.
✨Demonstrate Your Enthusiasm for Learning
WightFibre values continuous learning, so express your passion for technology and your eagerness to grow in this field. Share any recent courses, certifications, or projects you've undertaken related to Dynamics 365 or cloud technologies to highlight your commitment to professional development.