At a Glance
- Tasks: Troubleshoot and support Dynamics 365 & Power Platform issues while enhancing user experience.
- Company: Join WightFibre, a tech-savvy company on the beautiful Isle of Wight.
- Benefits: Enjoy competitive salary, 25 days holiday, gym perks, and a supportive team environment.
- Other info: Great opportunity for career growth and learning in a friendly team.
- Why this job: Dive into modern cloud tech and grow your skills in a dynamic role.
- Qualifications: Logical problem solver with good communication skills and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cowes, Isle of Wight
Team: Business Applications & Data (Delivery Team)
Hours: Monday–Friday, 9.00am–5.30pm (occasional out-of-hours work for maintenance)
About the Role
We are looking for a motivated and analytical Dynamics 365 & Power Platform Support Analyst to join our Business Applications & Data Delivery Team. In this role, you’ll triage and troubleshoot application and data issues, support our users, and contribute to the configuration, development and maintenance of the systems that keep WightFibre running smoothly. You’ll work across our HERO platform — built on Microsoft Dynamics 365, the Power Platform, Dataverse, Azure, and supporting cloud services — and play a key part in ensuring data quality, operational efficiency and user satisfaction. This is a fantastic opportunity for someone who enjoys problem solving, learning modern cloud technologies, and wants to grow into a more technical or developer-focused role over time.
What You’ll Be Doing
- Acting as first-line support for Business Applications & Data queries, issues and requests
- Troubleshooting and triaging user/system issues, escalating or converting into development backlog items
- Supporting analysis and reporting of data to provide insight and business intelligence
- Assuring the quality, security and integrity of data across multiple repositories
- Working with the Delivery Team on HERO platform enhancements, integrations and new features
- Supporting Dynamics 365 and Power Platform configuration, maintenance and development
- Assisting with workflow automation, scripts, processes and cross-system integrations
- Following and championing change-control processes
- Supporting scheduled maintenance, upgrades and compliance activities
- Ensuring licensing, access, security and backups remain accurate and compliant
- Working closely with IT, Systems & Security, and Network Operations where systems intersect
- Delivering user training, support, advice and feedback
- Upholding data privacy, security and regulatory requirements
What We’re Looking For
Essential- Logical, methodical approach to troubleshooting
- Good communication skills (written and verbal)
- Ability to follow and understand business processes
- Familiarity with Microsoft 365
- Enthusiasm for learning Dynamics 365, Power Platform and Azure
- Ability to represent technical issues in ways non-technical users can understand
- Familiarity with CRM systems (ideally Dynamics 365)
- Aware of Dataverse, Power Apps, Power Automate, Power BI
- Understanding of RESTful APIs and integrations
- Exposure to Azure components (Logic Apps, API Management, API Connections, DevOps)
- Experience with business data, reporting or BI
- Understanding of web-based technologies (JSON, JavaScript)
- Basic Linux knowledge (not required)
- Aware of AI-driven tooling (no deep experience required)
- Proactive, dynamic problem solver
- Customer-focused and team-oriented
- Passionate about technology and continuous learning
Competitive annual salary depending on experience and prior training
25 days’ holiday plus bank holidays
Pension and Death in Service benefits
Excellent company perks, including gym membership and discounts
A friendly, supportive team environment with encouragement for professional growth
How to Apply
Please submit a letter expressing your interest along with your CV, demonstrating how your experience and potential align with the role. Only candidates living or willing to relocate to the Isle of Wight will be considered. We will consider candidates with less experience, but who can demonstrate a passion for tech and acquiring new knowledge.
For enquiries, contact: Ashley Metcalfe, Tel: 01983240150 or Email: Ashley.Metcalfe@wightfibre.com
Dynamics 365 & Power Platform Support Analyst - WightFibre employer: WightFibre Limited
WightFibre is an exceptional employer located in the picturesque Isle of Wight, offering a supportive and dynamic work environment that fosters professional growth and continuous learning. As a member of the Business Applications & Data Delivery Team, you will enjoy competitive benefits, including generous holiday allowances, pension schemes, and unique perks like gym memberships, all while contributing to innovative cloud technologies. Join us to be part of a friendly team that values your input and encourages your development in a meaningful and rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 & Power Platform Support Analyst - WightFibre
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WightFibre and their HERO platform. Understanding their values and how they use Dynamics 365 and Power Platform will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of problem-solving, try to think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your analytical approach.
✨Tip Number 3
Show off your communication skills! You'll need to explain technical issues to non-technical users, so practice breaking down complex concepts into simple terms. This will highlight your ability to connect with different audiences.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm for the role, so make sure to submit your application directly on the WightFibre site. It shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Dynamics 365 & Power Platform Support Analyst - WightFibre
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let us see your enthusiasm for technology shine through! Mention any relevant experiences or projects that showcase your interest in Dynamics 365, Power Platform, or Azure.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight how your skills align with the role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate good communication skills, so make sure your application is easy to read and free of jargon, especially when explaining technical concepts.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WightFibre Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Dynamics 365, Power Platform, and Azure. Familiarise yourself with their functionalities and how they integrate with each other. Being able to discuss these technologies confidently will show your enthusiasm and readiness for the role.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your logical approach to problem-solving, which is key for this position.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be supporting non-technical users, being able to convey complex ideas clearly is crucial. Consider doing mock interviews with friends or family to refine your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the HERO platform, and the challenges they face. This shows your genuine interest in the role and helps you understand if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
