At a Glance
- Tasks: Communicate with the public and clinical teams to enhance healthcare efficiency.
- Company: Join a supportive NHS team at Royal South Hants Hospital.
- Benefits: Flexible shifts, work/life balance, and enhanced pay for some shifts.
- Other info: Full induction and support for your apprenticeship qualification.
- Why this job: Make a real difference in healthcare while gaining valuable experience.
- Qualifications: Friendly, talkative individuals with confidence in phone communication.
The predicted salary is between 23970 - 25674 £ per year.
We are looking for a Call Handler/Patient Contact Advisor to join our fast paced service, in a role that offers flexibility and work/life balance. Your role will predominantly be communicating with members of the public, our clinical teams and external stakeholders to contribute to the efficiency of the healthcare being provided across the South Coast.
This role will be based at the Royal South Hants Hospital in Southampton. This role would suit friendly and talkative individuals who are confident talking on the phone and using information systems to record data.
We are open 7 days per week from 8am to 8pm, including all bank holidays. You will be included in the roster to work a combination of early, late and weekend shifts (some shifts may have enhanced pay). Rota's are given 6 weeks in advance to allow you an excellent balance between work and home.
We want you to be driven to deliver a friendly and engaging experience to all our service users. We're committed to providing you a full induction and support to enable you to complete your apprenticeship qualification. Who knows what your next step in the NHS could be...
Patient Contact Advisor - Single Point of Access in Southampton employer: Wight Healthcare
Join our dedicated team at the Royal South Hants Hospital in Southampton, where we prioritise work/life balance and flexibility for our Patient Contact Advisors. With a supportive work culture, comprehensive induction, and opportunities for career progression within the NHS, you will thrive in an environment that values your contributions and encourages personal growth. Enjoy the benefits of a well-structured rota, allowing you to plan your life while making a meaningful impact on healthcare delivery across the South Coast.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Contact Advisor - Single Point of Access in Southampton
✨Join Local Nursing Communities
Get involved in local nursing groups or online forums dedicated to patient care. These communities can provide you with valuable insights, advice, and even leads on available apprenticeships. Don't be shy—share your goals and ask about opportunities!
✨Volunteer for Experience
Consider volunteering at local hospitals or care facilities to gain hands-on experience and build connections. This not only looks great on your application but can also lead to direct conversations about apprenticeship openings at institutions like Wight Healthcare.
✨Talk to Your Career Services
If you’re currently studying, tap into your university's career services. They often have partnerships with healthcare providers and can point you to apprenticeships that align well with your interests and career goals. Plus, they can help with interview prep!
✨Apply Directly on Our Website
When you're ready, make sure to apply directly through our website for the apprenticeship at Wight Healthcare. Keep your application tailored and showcase your passion for patient care—this will definitely catch our attention!
We think you need these skills to ace Patient Contact Advisor - Single Point of Access in Southampton
Some tips for your application 🫡
Highlight Your Compassionate Side:In the nursing-patient-care field, employers like Wight Healthcare are looking for more than just qualifications; they want to see your caring nature. Share experiences in your application that demonstrate your ability to empathise and connect with patients. This will show you're not just about the technical skills but also about making a real difference in people's lives!
Emphasise Relevant Qualifications:If you have any healthcare-related certificates, even volunteering or shadowing experiences, make sure to mention them! The apprenticeship at Wight Healthcare is all about practical learning, so showcasing your introductory knowledge or relevant coursework will help set you apart from other applicants.
Keep Your Motivation in Focus:Since this is an apprenticeship role, let your passion for nursing really shine through your cover letter. Tell us why you're interested in patient care and what you hope to learn from this experience at Wight Healthcare. We want to see your eagerness to grow and develop in the field as much as your qualifications!
Tailor Your CV to Nursing:Ensure your CV is tailored to the nursing field—include any practical experience in healthcare settings. Think about the skills you bring to the table, like teamwork and communication, as well as showcasing any relevant coursework. Make it easy for Wight Healthcare to see you're a perfect match for their apprenticeship.
How to prepare for a job interview at Wight Healthcare
✨Showcase Your Compassion
Nursing is all about patient care, so be prepared to talk about situations where you've demonstrated empathy and compassion. Think of specific examples, and don't shy away from sharing how you made a difference in someone’s day, even if it was in a volunteer role or during your studies.
✨Brush Up on Clinical Knowledge
Expect some technical questions related to patient care and nursing procedures. Familiarise yourself with common medical terms and best practices. They might even ask you how you would handle a specific patient scenario, so think through any clinical skills you've learned in your coursework or placements.
✨Highlight Your Willingness to Learn
As an apprentice, it’s all about demonstrating your eagerness to learn and grow. Be ready to discuss what aspects of patient care genuinely excite you and how you hope to develop your skills at Wight Healthcare. Show them you’re as passionate about learning as you are about healthcare.
✨Prepare for Role-Playing Activities
In nursing interviews, you might find yourself in role-playing situations where you'll have to demonstrate your communication skills and patient interaction. Practice these scenarios with friends or mentors so you're comfortable showing off your bedside manner and ability to handle challenging situations.
