At a Glance
- Tasks: Provide essential clerical support and manage communications for a healthcare team.
- Company: Join Hampshire and Isle of Wight Healthcare NHS Foundation Trust, serving millions in our community.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Be part of a compassionate team dedicated to high-quality patient care.
- Why this job: Make a real difference in healthcare while developing your administrative skills.
- Qualifications: Must have relevant admin qualifications and experience in a clinical environment.
The predicted salary is between 25760 - 27476 £ per year.
This is an exciting opportunity for a Business Support Administrator to join the Planned Care & Community Outpatients Team. The post holder will provide efficient clerical and administrative support to teams, ensuring processes run smoothly.
The role requires excellent organisational and communication skills, with responsibility for managing workloads independently, acting as a point of contact for the service. To contribute to continuous improvement of administrative processes across the services, working autonomously and collaboratively to support the delivery of high quality services.
Main duties, tasks & skills required:- Provide efficient clerical and administrative support to multidisciplinary teams as part of a cluster wide integrated administrative service.
- Act as the first point of contact for the service, handling telephone, email and face to face enquiries professionally and confidentially.
- Manage and prioritise own workload, working independently within agreed procedures and Trust policies.
- Undertake administrative tasks including managing patient appointments, referrals, waiting lists and correspondence.
- Maintain accurate electronic and paper records in line with information governance and GDPR requirements.
- Support the coordination of clinics, meetings and service activity, including diary management and minute taking.
- Use Trust IT systems and Microsoft Office applications to produce reports, letters and spreadsheets.
- Work flexibly as part of the administrative team, providing cover and supporting service objectives as required.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.
Person specification:Qualifications
- Essential: Accredited secretarial / admin / business qualification or course (e.g. RSA, NVQ Level 3, BTEC, European Computer Driving Licence or equivalent level of experience).
- Desirable: NVQ3 Administrations or NVQ Customer Care.
Experience
- Essential: Must be numerate and able to provide statistical data clearly and accurately.
- Understanding of Confidentiality and data protection.
- Knowledge of statistical analysis via IT systems and producing reports often relating to complex information.
- Demonstrated literacy and numerate to GCSE level.
- Communication skills level 1 or equivalent.
- Demonstrated ability of dealing with complex situations.
- Demonstrated polite and professional telephone manner.
- Demonstrated ability to maintain confidentiality.
- Customer care skills.
- Be computer literate and have good working knowledge of Windows packages including Word and Excel.
- Able to prioritise workload and deal with pressured situations. Good numeric and literacy skills.
- Experience of working in a Customer Service environment.
- Good knowledge of administrative policies and procedures.
- Desirable: Empathic approach. Friendly & approachable.
- Ability to present information clearly and systematically both verbally and in writing.
- Demonstrated good communication skills required with staff/clients/patients occasionally resolving difficult situations or complaints.
- Information Processing / collection and collation of information.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact: Sam Jones at sam.jones20@nhs.net or 07825657910.
Pay scheme: Agenda for Change
Band: Band 3
Salary: £25,760.00 to £27,476.00 Yearly
Contract: Permanent
Working pattern: Part-Time
Reference number: 348-IOW-11251
Job locations: St. Mary's Hospital (IOW), Parkhurst Road, Newport, Isle of Wight, PO30 5TG
Business Support Administrator in Newport employer: Wight Healthcare
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises compassion, accountability, respect, and excellence. Employees benefit from flexible working options, opportunities for professional growth, and the chance to make a meaningful impact on the health and wellbeing of the community across the beautiful Isle of Wight. Join us in delivering high-quality care while enjoying a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Newport
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at the Trust. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of a Business Support Administrator and be ready to share examples from your experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel confident. It shows you’re serious about the role and respect the opportunity.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Business Support Administrator in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Administrator. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or how you present your experiences, we want to see that you can handle enquiries professionally and confidentially.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wight Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing patient appointments and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice how you articulate your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member, focusing on how you would handle enquiries and communicate with multidisciplinary teams. This will boost your confidence and help you present yourself well during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed your workload in previous roles. Think about times when you had to prioritise tasks or handle multiple responsibilities simultaneously. Highlighting these experiences will demonstrate your ability to work independently and efficiently, which is crucial for this position.
✨Familiarise Yourself with IT Systems
As the role involves using Trust IT systems and Microsoft Office applications, brush up on your skills with these tools. If possible, review any relevant software or systems mentioned in the job description. Being able to confidently discuss your experience with these technologies will show that you're ready to hit the ground running.
