Revenue Controller

Wiggin is a medium-sized UK law firm specialising in media, entertainment, technology and intellectual property work. We have around 250 people working mainly in offices in Cheltenham and London.

About the role

The Revenue Controller is responsible for WIP management and credit control for specific practice groups, working closely with clients and internal stakeholders. This role sits within the Revenue team, working alongside the Billing team, who all report directly to the Revenue Manager. The Revenue function sits within the Finance department.

Main duties and responsibilities

• Ensure prebills are prepared within strict SLA timelines and final invoices are despatched promptly, liaising with Partners, PAs and the Billing team as required.
• Update ARCS daily with actions and notes on unbilled WIP (creating a billing pipeline report) and unpaid invoices (creating a cash collection forecast).
• Work towards targets set for cash collection.
• Escalate issues and seek authorisation (where applicable) in accordance with firm policies.

Client

• Take responsibility for a large portfolio of clients, liaising with them regularly regarding unpaid invoices, predominantly via telephone and email.
• Regularly meet with Partners to discuss WIP and ageing unpaid invoices.
• Work with Partners to ensure all time is recorded promptly and accurately.
• Proactively manage expectations and communicate these clearly with internal and external stakeholders.
• Resolve client queries in a timely manner, liaising with internal stakeholders as necessary.

People

• Work professionally and collaboratively with internal and external stakeholders.
• Be responsive, approachable and helpful in line with the Firm’s ethos and policies.
• Behave towards all colleagues, clients and any third parties with respect in accordance with the Firm’s policies and DE&I policies.
• Manage processes efficiently and in line with firm policies.
• Apply financial acumen and strong commercial judgment when undertaking any tasks, consistent with legal, professional and ethical standards.

Internal / Operations

• Ensure compliance with the firm’s collection policies and procedures.
• Be familiar with, and always act in compliance with, the Firm’s policies and observe all legal and regulatory requirements.
• Ensure, without exception, the strictest confidentiality in relation to all client and any sensitive business information, including managing information internally with appropriate levels of confidentiality.
• Report any material breach of any policy promptly in accordance with policies.
• Supporting wider Finance projects and initiatives as required.

The duties and responsibilities set out above are not exhaustive and the role holder may be required to undertake other activities consistent with the general nature of the role. In cases where multiple role holders exist, individual duties may vary according to the needs of the team or teams and individual circumstances.

Our Culture

Our culture is unique among law firms - both in what we expect from our people and the way we create value in the industries we serve. We empower our people, expect commitment and excellence, and celebrate when we achieve it. Our values are at the heart of everything that we do and define Wiggin as a workplace: being visionary, authentic, unified, responsible and excellent across-the-board. There isn’t a typical Wiggin person. We aim to build teams that are diverse in thought, perspective and experience to provide a more rounded service to our internal and external clients. We operate a discretionary hybrid working model allowing 2 days per week working from home. We offer an attractive remuneration package including 25 days holiday (plus birthdays off), private medical insurance, permanent health insurance and more from your first day of employment.