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- Tasks: Join our Reception team, providing top-notch customer service to students and clients.
- Company: Be part of a vibrant college community focused on development and innovation.
- Benefits: Enjoy flexible working, health support, travel discounts, gym memberships, and personal development opportunities.
- Why this job: Experience a dynamic role with challenges and the chance to make a real impact in people's lives.
- Qualifications: Strong background in customer care and excellent communication skills are essential.
- Other info: Safeguarding commitment requires comprehensive checks, including an enhanced DBS check.
The predicted salary is between 24000 - 36000 £ per year.
This is a brilliant opportunity to join our expanding community of talented, committed, and inspirational colleagues. Working in a dynamic, values-led organisation, this role is ideal for those passionate about development and innovation within a lively college community.
We offer a range of benefits, including health and wellbeing support, flexible working, discounts on travel, parking, and gym memberships through our Benefits Platform, Green Car Scheme, Medicash, personal development opportunities, and attractive pension schemes.
Role Overview: We are seeking a dynamic individual to join our Reception team, passionate about providing excellent front-of-house service. You will work closely with a dedicated team committed to delivering high-quality customer service to clients and students both face-to-face and over the phone. This varied role involves handling periods of high demand, providing significant operational experience within a large organisation, and responding appropriately to various enquiries and situations.
This role is ideal for someone with a strong background in customer care, committed to supporting both young people and adults in accessing opportunities that can transform their lives. The successful candidate will be highly self-motivated, results-driven, possess good communication skills, and be passionate about improving lives and communities. The role offers variety, challenges, and the satisfaction of being part of an excellent team and organisation.
Safeguarding: The College is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment. Employment is subject to comprehensive checks, including references, health, right to work in the UK, an enhanced DBS check, and a check against the barred list. You will need to obtain a DBS check, which will be processed by Protocol National Ltd/Esafeguarding Ltd on our behalf.
Reception Administrator employer: Wigan & Leigh College
Contact Detail:
Wigan & Leigh College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Familiarise yourself with the college's values and mission. Understanding what drives our organisation will help you align your responses during any interviews, showcasing your passion for development and innovation.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've excelled in high-pressure situations, as this role requires handling periods of high demand effectively.
✨Tip Number 3
Showcase your communication skills by practising how you would handle various enquiries. Role-playing different scenarios can help you articulate your approach to providing excellent front-of-house service.
✨Tip Number 4
Research the benefits offered by the college, such as health and wellbeing support and personal development opportunities. Being knowledgeable about these perks can demonstrate your genuine interest in becoming part of our community.
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Reception Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Customer Service Experience: Since the role focuses on providing excellent front-of-house service, make sure to emphasise any previous customer service experience you have. Use specific examples to demonstrate your ability to handle enquiries and manage high-demand situations.
Showcase Communication Skills: Effective communication is crucial in this role. In your application, provide examples of how you've successfully communicated with clients or colleagues in the past, both face-to-face and over the phone.
Express Your Passion for Community Support: The job requires a commitment to supporting individuals in accessing transformative opportunities. Share your passion for community development and any relevant experiences that showcase your dedication to improving lives and communities.
How to prepare for a job interview at Wigan & Leigh College
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent front-of-house service. Share specific examples from your past experiences where you went above and beyond to assist customers, as this will demonstrate your commitment to high-quality service.
✨Prepare for High-Demand Scenarios
Since the role involves handling periods of high demand, think about how you would manage stress and prioritise tasks. Be ready to discuss strategies you've used in previous roles to stay organised and effective during busy times.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to showcase your ability to communicate clearly and empathetically, both face-to-face and over the phone. Consider practising common interview questions that require you to demonstrate these skills.
✨Understand the Organisation's Values
Familiarise yourself with the college's values and mission. During the interview, align your answers with these values to show that you are a good fit for their dynamic, values-led organisation. This will also reflect your genuine interest in being part of their community.
