At a Glance
- Tasks: Provide hands-on IT support to staff and students, ensuring technology runs smoothly.
- Company: Join Wigan & Leigh College, where technology enhances learning experiences.
- Benefits: Enjoy competitive salary, generous leave, and a supportive work culture.
- Other info: Flexible working hours and clear progression routes in a dynamic environment.
- Why this job: Make a real difference by solving tech issues that impact education daily.
- Qualifications: Recent IT experience and good knowledge of hardware, software, and AV equipment.
The predicted salary is between 24750 - 30250 £ per year.
IT Support Technician
Application Deadline
3 September 2026
Department
Desktop Services
Employment Type
Full Time
Location
Wigan & Leigh College
Reporting To
IT Service Desk Team Leader
Compensation
37 Hours per Week | Permanent
Fix the issue. Support the learning. Keep technology working across college.
Technology matters when it works.
A lesson can run smoothly.
A student can access the right resource.
A colleague can get on with their work.
Equipment is where it needs to be, and problems are sorted before they become bigger issues.
As our IT Support Technician, you'll help make that happen.
You'll provide cross-college technical support to staff and students, helping to keep IT equipment, software, AV and associated infrastructure working effectively.
You'll support curriculum delivery by preparing, maintaining and troubleshooting equipment, and by working with colleagues to resolve technical issues.
This is a practical, hands‑on role for someone with recent IT technical experience who enjoys solving problems and helping people.
You'll need good knowledge of IT hardware and software, confidence supporting equipment and the ability to communicate clearly with users who may have different levels of technical confidence.
What you'll do
- Provide technical support to staff and students across the college.
- Support curriculum activity by making sure IT equipment is available and working.
- Check, maintain and repair equipment, or arrange repair where needed.
- Carry out routine technical maintenance of IT equipment and associated infrastructure.
- Support hardware, software, AV and specialist technology where required.
- Liaise with technical specialists to support network and communication services.
- Help resolve equipment and technical issues in learning and working spaces.
- Work as part of the cross-college technical team.
- Support staff and students with clear, practical technical guidance.
- Work flexibly across college sites and changing priorities.
- What you'll bring
- Recent relevant technical experience within IT.
- Good working knowledge of computer hardware, software and peripherals.
- Good working knowledge of AV equipment.
- Confidence checking, maintaining and troubleshooting equipment.
- The ability to communicate clearly with staff, students and colleagues.
- Good literacy and numeracy skills.
- The ability to prioritise work and use initiative.
- A proactive team approach.
- A flexible approach to working hours and changing college schedules.
- Experience with Mac, CAD or specialist curriculum technology would be helpful.
- What you're like
- Practical. You enjoy getting hands‑on with equipment and solving problems.
- Helpful. You support people clearly and patiently.
- Reliable. Colleagues can trust you to follow things through.
- Calm. You stay steady when technology fails or priorities change.
- Organised. You keep tasks, equipment and support requests under control.
- Flexible. You adapt to different sites, users and curriculum needs.
- Team-minded. You work well with IT colleagues and wider college teams.
- User-focused. You know that good technical support helps teaching, learning and work happen.
Essentials
- You'll need an enhanced DBS check. If you get the job, we'll do this for you.
- You're committed to safeguarding and inclusion.
- You can travel across college sites and other locations where college activity takes place.
- You're willing to work flexibly in line with college activity and fluctuating schedules.
- You're committed to ongoing technical development and role‑related training.
- You'll follow college policies, including health and safety, equality and inclusion.
- Why work with us
At Wigan & Leigh College, technology supports almost every part of the student and staff experience.
It helps lessons run. It supports specialist curriculum areas. It keeps people connected, equipped and able to do their work.
As an IT Support Technician, your work will be visible every day.
You'll help staff and students solve practical problems, keep equipment working and support the technology behind teaching, learning and college services.
You'll join a cross‑college technical team that works with different departments, buildings and users.
It is a role with variety, problem‑solving and the chance to build experience across IT support, AV, equipment maintenance and specialist curriculum technology.
- Time to recharge
- Generous annual leave entitlement, including bank holidays, depending on your role
- Family‑friendly leave policies
- Wellbeing as well as work
- 24/7 Employee Assistance Programme
- Medicash healthcare plan
- Occupational health support
- Confidential counselling
- Specsavers eye test vouchers
- A culture where people look out for each other
- Financial peace of mind
- Local Government Pension Scheme
- Salary sacrifice schemes, including Cycle to Work and buy tech
- Railcard and Tusker Green Car Scheme
- Local and national discount schemes
- Clear progression routes
- Ongoing professional and technical development
- Opportunities to build experience across IT support, AV, systems and specialist curriculum technology
- Opportunities to step up, specialise or move across college teams
- Leadership pathways
Read more about our benefits.
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IT Support Technician in Leigh employer: Wigan & Leigh College
Wigan & Leigh College is an excellent employer, offering a supportive and collaborative work environment where IT Support Technicians can thrive. With a focus on professional development and employee growth, the college provides opportunities for continuous learning and skill enhancement, all while contributing to the educational success of students. Located in a vibrant community, the college fosters a culture of inclusivity and teamwork, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Leigh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wigan & Leigh College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wigan & Leigh College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wigan & Leigh College!
✨Direct Apply to Wigan & Leigh College
Let's not forget to apply directly through the Wigan & Leigh College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Leigh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wigan & Leigh College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wigan & Leigh College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wigan & Leigh College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
