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For Companies At a Glance
- Tasks: Join our Reception team, providing top-notch customer service to students and clients.
- Company: Be part of a vibrant college community focused on development and innovation.
- Benefits: Enjoy flexible working, health support, travel discounts, gym memberships, and personal development opportunities.
- Why this job: Experience a dynamic role with challenges and the chance to make a real impact in people's lives.
- Qualifications: Strong background in customer care and excellent communication skills are essential.
- Other info: Commitment to safeguarding is crucial; comprehensive checks will be conducted.
The predicted salary is between 24000 - 36000 £ per year.
Hours: 29.5 hours and 18.5 hours
Salary: Pro Rata
This is a brilliant opportunity to join our expanding community of talented, committed, and inspirational colleagues. Working in a dynamic, values-led organisation, this role is ideal for those passionate about development and innovation within a lively college community.
We offer a range of benefits, including health and wellbeing support, flexible working, discounts on travel, parking, and gym memberships through our Benefits Platform, Green Car Scheme, Medicash, personal development opportunities, and attractive pension schemes.
Role Overview:
We are seeking a dynamic individual to join our Reception team, passionate about providing excellent front-of-house service. You will work closely with a dedicated team committed to delivering high-quality customer service to clients and students both face-to-face and over the phone. This varied role involves handling periods of high demand, providing significant operational experience within a large organisation, and responding appropriately to various enquiries and situations.
This role is ideal for someone with a strong background in customer care, committed to supporting both young people and adults in accessing opportunities that can transform their lives. The successful candidate will be highly self-motivated, results-driven, possess good communication skills, and be passionate about improving lives and communities. The role offers variety, challenges, and the satisfaction of being part of an excellent team and organisation.
Safeguarding:
The College is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment. Employment is subject to comprehensive checks, including references, health, right to work in the UK, an enhanced DBS check, and a check against the barred list. You will need to obtain a DBS check, which will be processed by Protocol National Ltd/Esafeguarding Ltd on our behalf.
Reception Administrator employer: Wigan & Leigh College
Contact Detail:
Wigan & Leigh College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Familiarise yourself with our college's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with ours. This shows that you're not just looking for a job, but are genuinely interested in contributing to our community.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences that highlight your customer service skills. Think of situations where you successfully handled high-pressure scenarios or resolved conflicts, as these will resonate well with our focus on providing excellent front-of-house service.
✨Tip Number 3
Research common challenges faced in reception roles within educational settings. Being able to articulate your understanding of these challenges and how you would address them can set you apart from other candidates and show your proactive approach.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team dynamics and expectations, which can help you tailor your approach during the application process and demonstrate your enthusiasm for joining our team.
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer care and front-of-house service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your skills, experiences, and achievements related to customer service. Use bullet points for clarity and include specific examples of how you've excelled in similar roles.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the organisation. Mention why you are drawn to their values and how your background aligns with their mission to support young people and adults.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wigan & Leigh College
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent front-of-house service. Share specific examples from your past experiences where you went above and beyond to assist customers, as this will demonstrate your commitment to high-quality service.
✨Prepare for High-Demand Scenarios
Since the role involves handling periods of high demand, think about how you would manage stress and prioritise tasks. Be ready to discuss strategies you've used in previous roles to stay organised and effective during busy times.
✨Highlight Your Communication Skills
Good communication is key in this role. Prepare to showcase your ability to communicate clearly and effectively, both face-to-face and over the phone. Consider practising common interview questions that require you to explain complex information simply.
✨Demonstrate Your Commitment to Safeguarding
Given the importance of safeguarding in this role, be prepared to discuss your understanding of safeguarding principles and how you would apply them in a college environment. This shows that you take the responsibility seriously and are aligned with the organisation's values.
