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- Tasks: Support library customers with digital skills and promote online services.
- Company: Wigan Borough Libraries, a community-focused service.
- Benefits: Gain valuable experience, enhance digital skills, and improve communication abilities.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Friendly, approachable, and good understanding of digital tools.
- Other info: Regular support from staff and potential for further volunteering opportunities.
The predicted salary is between 500 - 1500 £ per month.
Leigh Library
Turnpike Centre
Civic Square
Market Street
Leigh
WN7 1EB
Minimum of 3 hours per day working either 9-12, 10-1 or 1-4.
Your role:
In this role you will be supporting the library service by providing patient, caring confidential digital support to library customers. You will be the first point of contact for customers visiting the libraries, actively engaging with them, promoting the benefits of our online services as the primary customer access channel in order to provide a more cost-effective service and to enable the self-reliance of residents of the borough. You will be modelling and demonstrating how to ‘get online’ to customers who have limited digital skills. You will be meeting and supporting customers digitally in a very busy library environment.
About you:
You will need to be friendly, approachable and willing to support a range of customers with their queries. You will need to have a good understanding of how to set up and use email functions, websites, apps and common software. You will need to be confident in completing online forms and communicating with a wide range of users. You will need to have a proactive approach, be a good communicator and have the ability to actively seek information to resolve customer enquiries, using your own initiative and appropriate research tools and techniques.
About us:
Customer Services deliver a variety of services from Wigan Borough libraries. You’ll work holistically with customers, within libraries, to help them gain access to appropriate services which will enable them to make positive life changes, gain employment and work towards building self-reliance, improving their health and well-being and independence. Staff members and managers will be on hand to support volunteers and with more complex enquiries. Regular support and guidance will be given by your branch manager and an alternative volunteering opportunity may be offered after a review period if either party feels this necessary. As a digital volunteer, you will have the opportunity to meet new people, enhance your own digital skills and develop your own communication and customer service skills that can be used in future CV and job applications.
For further information and to register your interest, please contact.
Wigan Borough Libraries Volunteer – Digital Support Champion (Leigh) employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wigan Borough Libraries Volunteer – Digital Support Champion (Leigh)
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the digital resources available so you can confidently assist customers. The more you know, the better you'll be at engaging with visitors and promoting online services.
✨Tip Number 2
Practice your communication skills! Being friendly and approachable is key in this role. Try role-playing different customer scenarios with friends or family to build your confidence in handling various queries.
✨Tip Number 3
Don’t hesitate to ask for help when you need it! Your branch manager and staff are there to support you, especially with complex enquiries. Remember, teamwork makes the dream work!
✨Tip Number 4
Make sure to apply through our website! It’s the best way to get your application noticed and shows you're serious about the role. Plus, we love seeing enthusiastic candidates who are eager to join our team!
We think you need these skills to ace Wigan Borough Libraries Volunteer – Digital Support Champion (Leigh)
Some tips for your application 🫡
Show Your Passion for Digital Support: When writing your application, let us know why you're excited about helping others with their digital skills. Share any personal experiences or stories that highlight your enthusiasm for technology and supporting others.
Be Friendly and Approachable: Since you'll be the first point of contact for library customers, make sure your application reflects your friendly nature. Use a warm tone and include examples of how you've helped others in the past, whether in a professional or volunteer setting.
Highlight Your Digital Skills: We want to see that you have a good grasp of digital tools! Mention your experience with email, websites, and apps. If you've ever helped someone get online or navigate a tricky website, share that too!
Tailor Your Application to Us: Make sure to read through the job description carefully and align your application with what we're looking for. Use keywords from the description and show us how your skills and experiences make you a perfect fit for the Digital Support Champion role.
How to prepare for a job interview at Wigan Council
✨Know Your Digital Stuff
Make sure you brush up on your digital skills before the interview. Familiarise yourself with common software, email functions, and how to navigate websites and apps. Being able to demonstrate your knowledge will show that you're ready to help customers get online.
✨Show Off Your People Skills
Since you'll be interacting with a diverse range of customers, practice your communication skills. Think about examples where you've helped someone with a query or resolved an issue. This will highlight your friendly and approachable nature, which is key for this role.
✨Be Proactive in Problem-Solving
Prepare to discuss how you would handle various customer enquiries. Think of scenarios where you had to use your initiative to find information or solve a problem. This will demonstrate your proactive approach and ability to think on your feet.
✨Understand the Library's Role
Research Wigan Borough Libraries and their services. Knowing how they support the community and promote self-reliance will help you align your answers with their mission. It shows that you're genuinely interested in the role and understand its importance.
