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- Tasks: Provide top-notch service to residents and support their health and wellbeing.
- Company: Local government authority dedicated to community engagement.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fast-paced role with a focus on teamwork and community impact.
The predicted salary is between 26824 - 29540 £ per year.
A local government authority in the UK is seeking a passionate individual to provide excellent first point of contact service to residents. As a member of our customer service team, you will engage residents in understanding their needs while supporting their health and wellbeing.
The role offers competitive compensation with a salary range of £26,824 to £29,540 per annum and requires effective communication and teamwork in a fast-paced environment.
Resident Services Telephony Advisor in Wigan employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Telephony Advisor in Wigan
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Resident Services Telephony Advisor does and think about how your skills match up. This will help you shine during any interviews!
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with residents, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Resident Services Telephony Advisor in Wigan
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping residents shine through. We want to see that you genuinely care about providing excellent service and supporting the community.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. We love seeing how your skills align with our needs, so don’t be shy about showcasing your teamwork and communication abilities!
Be Clear and Concise: In your written application, keep your language straightforward and to the point. We appreciate clarity, especially in a fast-paced environment where effective communication is key.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Wigan Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Services Telephony Advisor. Familiarise yourself with the key skills required, such as effective communication and teamwork, so you can confidently discuss how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers or residents. Highlight situations where you identified their needs and provided solutions, as this will demonstrate your ability to excel in a fast-paced environment.
✨Research the Local Authority
Take some time to learn about the local government authority you're applying to. Understanding their values, mission, and recent initiatives will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Practice Active Listening
During the interview, practice active listening by nodding and summarising what the interviewer says. This not only shows that you're engaged but also reflects the skills you'll need when interacting with residents, ensuring you fully understand their needs.
