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- Tasks: Support individuals facing homelessness by providing essential advice and assistance.
- Company: Join Wigan Council, awarded 'Overall Council of the Year' for community impact.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer support and proficiency in Microsoft Office required.
- Other info: Be part of a dedicated team focused on creating fair opportunities for all.
The predicted salary is between 25583 - 26824 £ per year.
The Project Support Assistant will provide support to the Homelessness Solutions Team in offering advice and assistance to customers and stakeholders surrounding homeless prevention. You will act as the first point of contact for individuals who are threatened with or experiencing homelessness. You will provide support and assistance to ensure people quickly receive the best quality advice and information regarding their housing and support options. You will also support the Homelessness Solutions Officers, assisting in delivering the functions required under homeless legislation and focusing on helping to provide sustainable housing solutions to those in greatest need.
Responsibilities:
- Act as the first point of contact for individuals who are threatened with or experiencing homelessness.
- Provide support to ensure quick access to high-quality housing and support information and advice.
- Support the Homelessness Solutions Officers in delivering functions required under homeless legislation and in providing sustainable housing solutions to those in greatest need.
- Demonstrate excellent interpersonal and communication skills to establish relationships with customers and partner agencies.
Qualifications and skills:
- Experience as the first point of contact for customers.
- Experience using Microsoft Office packages.
- Excellent organisational skills and the ability to work under pressure.
- Ability to adhere to data protection information sharing arrangements and local safeguarding policies at all times.
The Homeless Solutions Team works to support both preventing and relieving homelessness in the borough by working together with customers, partner agencies and accommodation providers. You will be part of an experienced team who place individuals and their families at the heart of what we want to achieve. You will be positive and open to doing things differently to meet the needs of the individuals that we support.
Salary Grade 4, £25,583 - £26,824 per annum. £13.26 - £13.90 per hour.
Project and Support Assistant in Wigan employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project and Support Assistant in Wigan
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be ready for interviews! Research common questions for support roles and practice your responses. Show off your interpersonal skills and how you can make a difference in people's lives – that's what this role is all about!
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience and skills that match the job description. Show us why you're the perfect fit for the Homelessness Solutions Team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best candidate for the job!
We think you need these skills to ace Project and Support Assistant in Wigan
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping those experiencing homelessness shine through. We want to see that you genuinely care about making a difference in people's lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have as a first point of contact or in customer support. We love seeing how your skills align with the role, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wigan Council
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Project Support Assistant role. Understand the homelessness legislation and the support options available for individuals facing homelessness. This will show that you’re not just interested in the job, but that you’re also knowledgeable about the issues at hand.
✨Showcase Your Interpersonal Skills
Since this role involves being the first point of contact for vulnerable individuals, it’s crucial to demonstrate your excellent communication skills. Prepare examples from your past experiences where you’ve successfully helped customers or worked with partner agencies. This will highlight your ability to build relationships and provide support.
✨Be Organised and Ready to Adapt
The job requires strong organisational skills and the ability to work under pressure. Think of times when you’ve had to manage multiple tasks or adapt to changing situations. Share these examples during your interview to illustrate your capability to handle the demands of the role.
✨Understand Data Protection and Safeguarding
Since you'll be dealing with sensitive information, it’s important to show that you understand data protection and local safeguarding policies. Brush up on these topics before your interview and be ready to discuss how you would ensure compliance in your role.