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- Tasks: Assist in matching families with suitable housing and provide support to vulnerable applicants.
- Company: Join Wigan Council, a top-rated council committed to community and diversity.
- Benefits: Competitive salary, flexible working options, and exclusive rewards.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Motivated individuals with strong communication and problem-solving skills.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
The predicted salary is between 25583 - 26824 £ per year.
Priority Candidates will be considered in the first instance.
Salary: Grade 4, £25,583 - £26,824 per annum. £13.26 - £13.90 per hour pro rata based on 1 x 37 hours per week, 1 x 32 hours per week.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role:
- The Allocation and Accommodation team match households and family’s needs making best use of the full range of housing stock that is available particularly properties that have adaptations.
- As a Lettings Assistant you will be part of a team of staff responsible for the efficient re-letting of the council’s 22.5k public sector homes in line with Wigan Council’s allocations policy.
- You will provide advice and assistance to vulnerable applicants and tenants in relation to their housing situations.
- You will also work as part of a team to allocate properties to people from the Housing Register.
- You will deliver allocations in line with the appropriate allocations process including any Local Lettings Policies and criteria restrictions ensuring that all homes are let in accordance with the policies of the Company.
About you:
- You will be highly motivated with a passion for providing a quality service and you will give your best every day.
- You will work on your own initiative, be a problem solver and a confident decision maker.
- You will have excellent interpersonal skills and be able to explore with families and other agencies the exact requirements of a household.
- You’ll be a great communicator with people at all levels and will deal with situations in a professional manner and handle confidential and sensitive information tactfully.
About us:
- Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards.
- We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
- The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough.
- The Allocations and Accommodation team based within the Homes section of Adult Social Care & Health match households and family’s needs to make the best use of the full range of housing stock that is available, in particular properties that have adaptations.
- The team help to make a difference to the lives of our tenants through the services we provide.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor.
For further information, please contact Clare Elding.
Priority candidates Interview date: Tuesday 17th February 2026, Friday 20th February 2026.
Lettings Assistant in Wigan employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Assistant in Wigan
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wigan Council's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Lettings Assistant, you'll need to interact with various people. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions for your interview! This shows you're engaged and eager to learn more about the role and the team. Ask about their approach to supporting vulnerable applicants or how they foster diversity within the workplace.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining #TeamWigan right from the start!
We think you need these skills to ace Lettings Assistant in Wigan
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lettings Assistant role. We want to see how you can contribute to our mission of making a difference in the community!
Showcase Your Interpersonal Skills: Since you'll be working closely with vulnerable applicants, it's crucial to demonstrate your excellent communication and problem-solving abilities. Share examples that showcase your ability to handle sensitive situations with care.
Be Authentic: We value diversity and authenticity at Wigan Council. Don’t hesitate to let your true self shine through in your application. We want to know what makes you unique and how you can bring that to our team!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This ensures we receive all the necessary information and can process your application smoothly!
How to prepare for a job interview at Wigan Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lettings Assistant role and the responsibilities it entails. Familiarise yourself with Wigan Council’s allocations policy and how it impacts the re-letting of public sector homes. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Interpersonal Skills
As a Lettings Assistant, you'll be working closely with vulnerable applicants and families. Prepare examples from your past experiences that highlight your excellent communication and problem-solving skills. Think about times when you’ve successfully navigated sensitive situations or provided support to someone in need.
✨Emphasise Your Team Spirit
Wigan Council values teamwork, so be ready to discuss how you work collaboratively with others. Share specific instances where you contributed to a team goal or helped a colleague. This will show that you’re not just a lone wolf but someone who thrives in a team environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Allocations and Accommodation team, the council's future plans, or how they support employee development. This shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into the workplace culture.
