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For Companies At a Glance
- Tasks: Troubleshoot IT issues, maintain documentation, and support service transitions.
- Company: Wigan Council, awarded 'Overall Council of the Year' for excellence.
- Benefits: Hands-on experience, training provided, and a supportive team environment.
- Why this job: Make a real impact in a dynamic council while developing your IT skills.
- Qualifications: No IT expertise needed; familiarity with Microsoft tech is a plus.
- Other info: Join a passionate team focused on community development and career growth.
The Digital Support and Delivery Apprentice role will be part of a team and service that is crucial for maintaining an efficient IT service support function within Wigan Council. As an apprentice, you’ll troubleshoot issues, follow up on queries, maintain documentation and participate in transitioning new IT functions into service. You’ll collaborate with IT support teams to provide excellent service to our internal users and external clients.
The apprenticeship offers hands-on experience in IT service management, customer support, and process improvement. Additionally, you’ll work with various service areas to maximize technology benefits. Your team responsibilities include coordinating team efforts, engaging stakeholders, and upholding the council’s core values.
We’re seeking an enthusiastic individual to contribute to our diverse IT service. While IT expertise isn’t mandatory (training will be provided), familiarity with Microsoft technology and basic IT terminology is desirable. Strong communication skills, a positive attitude, and a drive for success are essential. Good listening skills and the ability to prioritise tasks independently are crucial.
If you’re ready to make an impact in a dynamic council environment, apply today!
Digital Support and Delivery Apprentice in Wigan employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support and Delivery Apprentice in Wigan
✨Tip Number 1
Network like a pro! Reach out to current employees at Wigan Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Digital Support and Delivery Apprentice role.
✨Tip Number 2
Prepare for the interview by brushing up on your IT terminology and Microsoft tech knowledge. Even if you’re not an expert, showing that you’ve done your homework can really impress the hiring team!
✨Tip Number 3
Show off your communication skills! During interviews or networking events, practice explaining complex IT concepts in simple terms. This will demonstrate your ability to support both internal users and external clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wigan Council team!
We think you need these skills to ace Digital Support and Delivery Apprentice in Wigan
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT and customer support shine through in your application. We want to see that you're excited about the opportunity to learn and grow with us at Wigan Council!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. Even if you don’t have extensive IT knowledge, emphasise your communication skills and willingness to learn.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your ideas flow well and are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting role.
How to prepare for a job interview at Wigan Council
✨Know Your Role
Familiarise yourself with the Digital Support and Delivery Apprentice role. Understand the key responsibilities like troubleshooting issues and maintaining documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on IT Basics
While you don’t need to be an IT whizz, having a basic understanding of Microsoft technology and IT terminology can set you apart. Consider reviewing common IT support scenarios or terms that might come up during the interview to demonstrate your eagerness to learn.
✨Show Off Your Communication Skills
Strong communication is essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past experiences, whether in school projects or part-time jobs.
✨Emphasise Your Team Spirit
Since this role involves collaborating with various teams, highlight your ability to work well with others. Share experiences where you’ve successfully coordinated efforts or engaged stakeholders, showing that you can contribute positively to the council’s core values.
