Contracting Support Officer in Wigan

Priority Candidates will be considered in the first instance.

Salary: Grade 5, £26,824 - £29,540 per annum. £13.90 - £15.31 per hour.

37 hours per week.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

As a Business Support Officer, you will play a vital role in delivering comprehensive business support across the Property Maintenance Service.

Your responsibilities will include:

• Complaint Handling: Acting as the first point of contact for customer complaints and councillor enquiries, providing clear and timely responses within agreed timeframes.
• Financial Processing: Managing the receipt and processing of invoices, ensuring accuracy and compliance with financial procedures.
• Contractor Claims Verification: Reviewing and validating contractor claims prior to charging clients, safeguarding against errors and ensuring accountability.
• System Management: Using multiple systems to support operational processes and maintain accurate records.
• Business Support Activities: Contributing to depot health and communication plans, and supporting wider customer and business needs.

This role requires adaptability, attention to detail, and strong organisational skills to manage diverse tasks effectively and maintain high standards of service for clients and stakeholders.

About you:

You will need to be enthusiastic, self-motivated, and able to work effectively as part of a team, while following established procedures with accuracy. Assertiveness, excellent communication, and strong interpersonal skills are essential, as this role plays a key part in supporting managers with monthly financial accounts. You should have the ability to analyse and interpret information, work flexibly to meet service demands, and operate both independently and collaboratively with minimal supervision. The role requires someone who can work under pressure, manage changing priorities, and meet strict deadlines. A keen eye for detail and confidence in producing, collating, and analysing data is vital, including preparing financial and performance reports for presentation. You must be competent in using multiple databases and Microsoft applications, highly organised, and able to manage multiple tasks and deadlines with a logical, problem-solving approach. Strong communication skills and the ability to build effective relationships with key stakeholders are crucial. You will liaise with a range of individuals, including operatives, managers, and residents, so excellent customer care and interpersonal skills are required. Finally, a good understanding of health and safety, risk assessments, and COSHH legislation relevant to the work undertaken is essential.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

You will be working in a busy operational team who work well together. We cover a variety of works in domestic properties, council buildings and schools. Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor.

For further information, please contact Sharon Smith, Operations Manager.

Interview date: Week commencing Monday 9th February 2026.