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- Tasks: Support library customers with digital skills and promote online services.
- Company: Wigan Borough libraries provide community support for positive life changes.
- Benefits: Gain valuable experience, enhance digital skills, and develop communication abilities.
- Why this job: Make a difference in your community while building your resume and meeting new people.
- Qualifications: Friendly, approachable, and confident in using digital tools and software.
- Other info: Flexible hours available; potential for further volunteering opportunities.
Social network you want to login/join with:
Client:
Location:
Wigan, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
8dfe50f37f2f
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
Leigh Library
Turnpike Centre
Civic Square
Market Street
Leigh
WN7 1EB
Minimum of 3 hours per day working either 9-12, 10-1 or 1-4
Your role:
In this role, you will support the library service by providing patient, caring, and confidential digital support to library customers. You will be the first point of contact for visitors, actively engaging with them, and promoting the benefits of our online services to enhance customer access and foster self-reliance among residents.
You will model and demonstrate how to ‘get online’ to customers with limited digital skills.
You will meet and support customers digitally in a busy library environment.
About you:
You should be friendly, approachable, and willing to support a range of customers with their queries.
You need a good understanding of setting up and using email, websites, apps, and common software. Confidence in completing online forms and communicating with diverse users is essential.
Proactivity, good communication skills, and the ability to seek information independently to resolve inquiries are required.
About us:
Customer Services at Wigan Borough libraries deliver various community support services. You will work holistically with customers to access services that enable positive life changes, employment, health improvements, independence, and self-reliance.
Support and guidance will be provided by your branch manager, and there may be opportunities for alternative volunteering roles after a review period. As a digital volunteer, you will meet new people, enhance your digital skills, and develop communication and customer service skills beneficial for your future career.
For further information and to register your interest, please contact [emailprotected].
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Volunteer – Digital Support Champion (Leigh) employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer – Digital Support Champion (Leigh)
✨Tip Number 1
Familiarise yourself with the digital tools and platforms commonly used in libraries. This includes understanding how to navigate library websites, online catalogues, and e-resources. Being well-versed in these tools will help you assist customers more effectively.
✨Tip Number 2
Practice your communication skills by engaging with friends or family members who may need help with digital tasks. This will not only boost your confidence but also prepare you for the diverse range of queries you might encounter in the library.
✨Tip Number 3
Visit the Leigh Library before applying to get a feel for the environment and the types of customers you’ll be assisting. Observing how current volunteers interact with patrons can provide valuable insights into the role and its expectations.
✨Tip Number 4
Network with current or past volunteers at the library. They can share their experiences and offer tips on how to excel in the role. Building connections within the library community can also enhance your chances of landing the position.
We think you need these skills to ace Volunteer – Digital Support Champion (Leigh)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Digital Support Champion role. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for digital support and community service. Share specific examples of how you've helped others with digital skills in the past, showcasing your friendly and approachable nature.
Highlight Relevant Skills: Make sure to emphasise your digital skills, such as using email, websites, and common software. Mention any experience you have in customer service or working with diverse groups, as this is crucial for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is important for a role that involves communication with the public.
How to prepare for a job interview at Wigan Council
✨Show Your Passion for Digital Support
Make sure to express your enthusiasm for helping others with their digital skills. Share any personal experiences where you've assisted someone in getting online or using technology, as this will demonstrate your commitment to the role.
✨Demonstrate Your Communication Skills
Since you'll be interacting with a diverse range of customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, and be ready to provide examples of how you've done this in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as assisting a customer who is frustrated with technology. Think through potential scenarios and prepare your responses to highlight your problem-solving skills and patience.
✨Research the Library's Services
Familiarise yourself with the services offered by the library and how they support the community. Being knowledgeable about their offerings will not only impress the interviewers but also help you articulate how you can contribute to enhancing customer access.
