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- Tasks: Be the friendly face of The Turnpike Gallery, engaging visitors and supporting cultural events.
- Company: Join Wigan Council, a celebrated organisation committed to community and culture.
- Benefits: Flexible hours, competitive pay, and a chance to work in the vibrant arts sector.
- Why this job: Make a real difference in your community while sharing your passion for contemporary art.
- Qualifications: Strong communication skills and a love for the arts are essential.
- Other info: Exciting opportunity to collaborate with artists and promote diverse cultural experiences.
The predicted salary is between 12204 - 12796 £ per year.
Based at The Turnpike Gallery, this role forms part of a small team acting as the first point of contact for visitors. You will provide a welcoming and knowledgeable customer experience within a visual arts setting, supporting audiences to engage with exhibitions, activities and our wider events programme. With strong awareness of cultural opportunities in the borough, you will offer clear advice and respond to enquiries.
The role also includes a range of administrative tasks, such as responding to correspondence, answering calls and supporting the Culture Team in the day-to-day operations of a busy public art gallery. You will be self-motivated, adaptable and enthusiastic, with a strong interest in contemporary art and the wider cultural sector, as well as an understanding of public art galleries. You will thrive as part of a busy team while also working confidently on your own initiative.
With excellent customer service skills and the ability to build rapport and trust, you will be an effective and assured communicator. You will be capable of inputting and retrieving data from digital systems, using social media to promote events, and completing a variety of administrative tasks. You must also be able to work flexibly, including on Saturdays and occasional evenings.
This role offers an exciting opportunity to join a highly motivated team working within creative visual arts and wider cultural services. You will collaborate with artists, partners and volunteers to ensure communities can access diverse cultural and artistic experiences. If you bring strong communication skills, customer-focused experience and a passion for the arts sector, we would love to hear from you.
Wigan Council has been voted "Overall Council of the Year" at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or "unbroken" between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our two place missions: create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
Salary: Grade 4, £12,204 - £12,796 per annum. £13.26 - £13.90 per hour, 17.65 hours per week.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Customer Services Assistant Customer Culture and Heritage in Leigh employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant Customer Culture and Heritage in Leigh
✨Tip Number 1
Get to know the gallery and its exhibitions inside out! Familiarise yourself with current and upcoming events, as well as the artists involved. This way, when you chat with potential employers or during interviews, you can show off your passion and knowledge about the place.
✨Tip Number 2
Network like a pro! Attend events at the gallery or in the local arts scene to meet people who work there or in similar roles. Building connections can lead to insider info on job openings and even recommendations, so don’t be shy!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories in interviews to demonstrate how you can create a welcoming atmosphere for visitors.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and contributing to the cultural landscape of Wigan.
We think you need these skills to ace Customer Services Assistant Customer Culture and Heritage in Leigh
Some tips for your application 🫡
Show Your Passion for the Arts: When writing your application, let your enthusiasm for contemporary art and culture shine through. Share any relevant experiences or interests that connect you to the role, as we love to see candidates who are genuinely excited about what we do!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We want to see how you can contribute to our team at The Turnpike Gallery, so be specific about your customer service experience and any administrative skills you have.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, as we appreciate a well-structured application that’s easy to read. Remember, we’re looking for effective communicators, so show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and what we stand for.
How to prepare for a job interview at Wigan Council
✨Know Your Art and Culture
Make sure you brush up on contemporary art and the cultural opportunities in the borough. Being able to discuss current exhibitions or events will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you built rapport with customers or handled difficult enquiries, as this role is all about creating a welcoming experience for visitors.
✨Be Ready for Administrative Questions
Since the role involves various administrative tasks, be prepared to discuss your experience with digital systems and data management. Highlight any relevant skills you have in using social media for promotion, as this will be key in supporting the Culture Team.
✨Demonstrate Flexibility and Team Spirit
This position requires flexibility, including working weekends and evenings. Be ready to talk about your adaptability and how you thrive in a team environment, as well as your ability to work independently when needed.
