Company Description
Wigan and Leigh Hospice is a charitable healthcare organization based on Kildare Street in Hindley, Wigan, Lancashire, United Kingdom. The hospice provides specialist palliative and end-of-life care to people with life-limiting illnesses, supporting both patients and those important to them. The team is committed to delivering compassionate, high-quality care in a safe and welcoming environment. Working at the hospice offers the opportunity to contribute to a meaningful mission and support the local community through person-centered services.
Role Description
The Facilities Officer (fixed term) is a full-time, on-site role based in Hindley. The role is responsible for the day-to-day coordination of facilities operations, including routine building checks, maintenance requests, and ensuring that clinical and non-clinical areas are safe, clean, and well-presented. The Facilities Officer will liaise with contractors and suppliers, monitor service schedules, and support the implementation of health and safety procedures across the hospice. Daily tasks include responding to facilities-related queries from staff, maintaining records and compliance documentation, and assisting with minor repairs and room set-ups for clinical activities, meetings, and events. The role also supports emergency procedures, contributes to continuous improvement in facilities standards, and works closely with colleagues to provide a supportive environment for patients, visitors, and staff.
Qualifications
- Demonstrated experience in Facilities Operations and Facility Management (FM), including coordinating maintenance, overseeing building services, and managing contractors or service providers.
- Strong understanding of Health & Safety practices, with knowledge of relevant regulations, risk assessments, and safe working procedures in a healthcare or similar environment.
- Effective Communication skills, including the ability to liaise with clinical and non-clinical staff, suppliers, and visitors, and to maintain clear written records and reports.
- Proven Customer Service skills, with a focus on supporting patients, families, and colleagues in a professional, respectful, and responsive manner.
- Ability to prioritize tasks, work proactively, and solve problems in a busy environment; basic IT skills for using facilities systems and documentation.
- Previous experience in a healthcare, hospice, or public service setting is beneficial; relevant facilities or health and safety certifications are an advantage.
- Willingness to adhere to hospice values, maintain confidentiality, and contribute positively to a multidisciplinary team.
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