At a Glance
- Tasks: Design and enhance the Zabbix monitoring platform for optimal performance.
- Company: Wifinity, a pioneer in flexible connectivity solutions.
- Benefits: Competitive salary, remote work, and an annual leave buy & sell scheme.
- Other info: Dynamic work environment with a focus on professional growth and collaboration.
- Why this job: Join a mission-driven team solving real connectivity challenges for diverse communities.
- Qualifications: Experience with Zabbix, network monitoring, and scripting skills required.
The predicted salary is between 40000 - 50000 £ per year.
About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.
Key Areas of Focus:
- Monitoring Delivery & Platform Development
- Design, build, and enhance the Zabbix monitoring platform
- Develop templates, discovery rules, triggers, thresholds, and integrations
- Ensure consistent and scalable configuration across all monitored devices
- Service-Aware Monitoring
- Implement monitoring that reflects: Service health, Customer impact, End-user experience
- Move beyond simple device availability toward service-level observability
- Alerting & Signal Quality
- Design and tune alerting models aligned to business impact
- Reduce false positives and alert noise
- Ensure alerts are actionable and support efficient triage by the NOC
- Integration & Data Enrichment
- Integrate Zabbix with: Vendor platforms, APIs and SNMP sources, Synthetic monitoring solutions
- Support development of a “single pane of glass” for monitoring visibility
- Service, Location & Impact Mapping
- Enable device → service → location correlation
- Improve accuracy of incident communications and field dispatch information
- Support alignment with service and asset data sources
- Operational Alignment
- Define and support SOPs for alert triage and escalation
- Work with NOC and service teams to improve: Incident workflows, Problem management integration
- Support continual service improvement initiatives
More about the role…
Working Conditions:
- Standard business hours aligned to delivery programme requirements
- Collaboration with NOC and engineering teams supporting a 24/7 operation
- On-call or extended support may be required during key delivery phases
Key Performance Indicators (KPIs):
- Reduction in alert noise and false positives
- Improvement in Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
- Accuracy and quality of service-impact-driven alerts
- SLA compliance for client’s monitoring and incident response
- Adoption and effectiveness of monitoring dashboards and reporting
- Successful delivery and operational acceptance of the client’s monitoring solution
About you:
Required Skills & Experience:
- Strong hands-on experience with Zabbix (design, build, optimisation)
- Solid understanding of network monitoring across: WAN, routing, switching, WiFi and service layers
- Experience with: SNMP and device telemetry, API integrations, Synthetic / user experience monitoring
- Scripting and automation capability (e.g. Python, Bash or similar)
- Experience designing alerting logic and monitoring frameworks
- Exposure to service-aware monitoring or observability approaches (desirable)
Operational Skills:
- Experience working in a network operations or monitoring environment
- Strong troubleshooting and analytical skills
- Ability to prioritise and manage incidents based on impact
- Familiarity with ITIL-based incident and problem management processes
Soft Skills:
- Customer-focused mindset with emphasis on service outcomes
- Strong communication skills, including ability to translate technical detail into customer-friendly output
- Proactive and analytical approach to problem-solving
- Ability to work effectively in a fast-paced, evolving delivery environment
Qualifications:
- Degree in IT, Networking, or related discipline (or equivalent experience)
- Relevant industry certifications (e.g. CCNA, Network+, ITIL) desirable
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.
Zabbix Engineer (Contract / FTC - 6 months) employer: Wifinity
Wifinity is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and benefits package alongside a remote-first working environment. Our collaborative culture fosters innovation and flexibility, allowing you to thrive in a dynamic role as a Zabbix Engineer while contributing to meaningful connectivity solutions for diverse communities. Join us to be part of a team that values respect, dignity, and continuous improvement in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Zabbix Engineer (Contract / FTC - 6 months)
✨Tip Number 1
Network with industry professionals! Reach out to folks in your field on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to Zabbix and network monitoring. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through a portfolio or GitHub repository. If you've worked on Zabbix projects or any relevant scripts, share them! This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Zabbix Engineer (Contract / FTC - 6 months)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Zabbix Engineer role. Highlight your hands-on experience with Zabbix and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Mention your experience with network monitoring, SNMP, and any scripting languages you know. We love seeing candidates who can demonstrate their expertise in a clear and concise way.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon that might confuse us. We appreciate clarity and want to understand your experience without sifting through fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the Wifinity team!
How to prepare for a job interview at Wifinity
✨Know Your Zabbix Inside Out
Make sure you brush up on your Zabbix skills before the interview. Be ready to discuss your hands-on experience with design, build, and optimisation. Prepare examples of how you've developed templates or integrated APIs in past projects.
✨Understand the Business Impact
Wifinity is all about service-aware monitoring. Familiarise yourself with how monitoring impacts service health and customer experience. Be prepared to explain how you've reduced alert noise or improved incident workflows in previous roles.
✨Show Off Your Troubleshooting Skills
Be ready to share specific examples of how you've tackled complex network issues. Highlight your analytical approach and how you prioritised incidents based on their impact. This will show that you can handle the fast-paced environment at Wifinity.
✨Communicate Like a Pro
Strong communication skills are key for this role. Practice explaining technical concepts in a way that's easy to understand. Think about how you can translate your technical knowledge into customer-friendly language during the interview.
