Service Architect

About us:

Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.

The opportunity:

Wifinity is strengthening its ability to define, document, and standardise the service layer across our managed service offerings. This role, within our Pre-Sales Engineering team is to provide opportunity-driven service solutions ensuring customer requirements and tender asks are translated into structured, costed and deliverable service proposals. The Service Architect will also act as a cross-business ‘authority’ for how Wifinity’s services are defined and articulated; enabling Pre-Sales, Sales, Operations, and Product teams to work from consistent, high-quality definitions.

Key areas of focus:

• Tactical Service Definition for Live Opportunities
• Convert Customer Requirements Into Structured Service Parameters
• Standardisation of the Product Catalogue (Service Layer)
• Cross-Team Collaboration
• Build Reusable Service Assets
• Customer Driven

About you:

You will be a technical specialist with the ability to interact with stakeholders of all technical levels. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone that has/is:

• Strong analytical skills; able to turn ambiguous requirements into structured artefacts.
• Strong written skills, with ability to create clear service descriptions and workflow text.
• Independent worker who can manage a tactical workload and operate under time pressure.

Your experience:

• Experience defining service processes, customer journeys, operational workflows or similar.
• Background in managed services, SaaS, MSP, telco, or similar service-based environments.
• Experience supporting presales or bid processes.
• Comfortable engaging with customers, for example facilitating workshops to clarify and develop service requirements and solutions.

It would be nice to also have, but not essential:

• Experience in service architecture, business analysis, or product management.
• Ability to draft service-related contractual text (MSAs, SoWs).
• Understanding of CRM driven parameterisation (e.g., Dynamics, ServiceNow).
• Knowledge of Wifinity’s product ecosystem.

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance.

Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.