Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Leading telecommunications company with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible work environment, and comprehensive benefits package.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Contact centre experience and strong communication skills are a must.
- Other info: Enjoy a flexible role that fits around your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
A telecommunications company is seeking a Call Centre Agent to deliver exceptional customer service through various channels such as phone, email, and live chat. The successful candidate will resolve customer queries promptly and accurately, taking ownership of cases and ensuring high standards of service. Candidates with contact centre experience and strong communication skills are encouraged to apply. The role offers a competitive salary, benefits package, and a flexible work environment.
Remote Customer Service Advisor — Connectivity & Support employer: Wifinity
Contact Detail:
Wifinity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor — Connectivity & Support
✨Tip Number 1
Practice your communication skills! Since the role is all about delivering exceptional customer service, we recommend you brush up on your phone and chat etiquette. Role-play with a friend or use online resources to simulate customer interactions.
✨Tip Number 2
Familiarise yourself with common customer queries in the telecommunications sector. We can help you find resources that outline typical issues customers face, so you can be prepared to tackle them head-on during your interview.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants who come through us.
We think you need these skills to ace Remote Customer Service Advisor — Connectivity & Support
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about delivering exceptional customer service, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively resolve customer queries.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention any relevant contact centre experience and how it aligns with the responsibilities of the Customer Service Advisor role.
Be Personable: We want to see your personality shine through in your application. Use a friendly tone and share examples of how you've gone above and beyond for customers in the past. This will show us that you’re not just about resolving issues, but also about creating positive experiences.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Wifinity
✨Know the Company Inside Out
Before your interview, take some time to research the telecommunications company. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to handle queries through various channels.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you took ownership of a case and resolved it efficiently. Be ready to discuss your thought process and how you prioritised tasks. This will highlight your proactive approach and ability to manage customer expectations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the company's success.
