Field Operations Engineer - Middlesborough / Newcastle in Newcastle upon Tyne

About us:

Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.

The opportunity:

We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.

Key areas of focus:

• Troubleshoot network and client device issues onsite, both technical and physical.
• Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
• Perform network performance analysis, compile reports, and respond to monitoring alerts.
• Conduct scheduled maintenance and respond to live break-fix faults in the field.
• Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards.
• Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
• Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
• Audit installation quality, acting as handover acceptance from installation teams.
• Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
• Investigate and repair faults, liaising with management team and relevant stakeholders.
• Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
• Maintain workflow process reports and provide technical support.
• Ensure safe working conditions and compliance with Health & Safety standards.
• Train and support Field Engineering staff where appropriate.
• Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
• Upgrade switch firmware locally and via remote protocols.
• Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
• Run diagnostics (ping, IP scan) and configure DHCP options.

About you:

• Adaptable, self-motivated, and thrive under pressure.
• Excellent communication and customer-facing skills.
• Strong initiative and problem-solving mindset.
• A “finisher” who refuses to leave jobs incomplete, with high standards and expectations.

Requirements:

• Full UK driving license.
• Previous experience in field engineer / field network engineer role.
• Willingness to travel and stay overnight across the UK to meet business needs.
• Be part of On Call Rota.
• Strong written, verbal, and ICT skills; able to maintain accurate systems and reports.
• Experience in client-facing roles with proven customer service ability.
• Flexible team player, able to work independently to deadlines.

Technical Skills & Competencies:

• Be proficient in using netbox to locate site / device information, and identify services being used at a location.
• Experienced with Ruckus, Cambium and Mikrotik.
• Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables.
• Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health.
• On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones.
• Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis).
• Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling.

Advanced Technical Skills:

• Have a good understanding of different technologies including 3G/4G/5G, GPON, ADSL/VDSL/PPPoE.
• Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot.
• Packet capture and analysis (Wireshark, Mikrotik).
• Accessing and troubleshooting via Virtual Machines (Ubuntu, VM).
• Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings.
• CCNA-level networking knowledge.

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance.

Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.